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 This course is designed to enable the HEAT Administrator to effectively design and maintain the HEAT software system. Administrative topics include call logging, automation, management and reporting tools, customization, maintenance and security. Students will perform feature and functionality exercises for all HEAT software modules and best practices will be discussed.
 HEAT_Administration_Training
Student Profile and Prerequisites: This course is designed for HEAT Administrators / users who are currently using the product and will be responsible for designing and maintaining their HEAT help desk software system. They should have user knowledge of Microsoft Windows® operating system.
HEAT Administration Training Topics
- Call Logging - Call logging module overview, Auto Tasks, HEAT board, call map features
- Administrator - Review of the administration module, validation constraints, views setup, security role, teams alert
- Alert Monitor - Alert monitor module review
- Business Process Automation - Setup of business rule editor and business rule monitor, setting up complex business rules
- Auto Ticket Generator - Auto ticket generator module overview, setup, create, update, and inquiry requests
- Answer Wizard - Review of answer wizard module review
- Manager's Console - Manager's console module overview, set up of metrics, notifications, logs, and thresholds
Upcoming Training Special:
Register for both HEAT System Admin and HEAT 9.0 Training and save $500.
Register for both HEAT System Admin and HEAT 9.0 Training and save $500.
Register for both HEAT System Admin and HEAT 9.0 Training and save $500.
HEAT Administration Training
Classes: Monday - Wednesday, February 23 - 25, 2009
Where: Milwaukee, WI
Sheraton Milwaukee Brookfield
375 South Moorland Road
Brookfield, WI 53005
(262) 364-1100
Cost: $2,295 includes continental breakfast.
HEAT 9.0 Training
Classes: Thursday - Friday, February 26 - 27, 2009
Where: Milwaukee, WI
Sheraton Milwaukee Brookfield
375 South Moorland Road
Brookfield, WI 53005
(262) 364-1100
Cost: $1,495 includes continental breakfast.
For more information, call toll-free at 866.842.6649.
About Ticomix
Ticomix is a top provider of HEAT. We provide sales, consulting, services, support, training, upgrades, and more to companies of all sizes nationwide. Headquartered in Rockford, Ticomix has regional consultants in Chicago, Illinois; Indianapolis, Indiana; Des Moines, Iowa; Dallas, Houston, and San Antonio, Texas; Milwaukee and Madison, Wisconsin.
Call Ticomix today at 866.842.6649 or email us at info@ticomix all of your HEAT needs.
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