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Ticomix offers products and services for ITSM (IT service management), ITIL, CRM (customer relationship management), sales force automation, and computer networking. We are a top provider of CRM software, GoldMine software, help desk software, and HEAT software.

 

 

 
HEAT Administration Training Print E-mail

Ticomix Home >> IT Service Management >> Help Desk Software >> HEAT Software >> HEAT Training >> HEAT Administration Training

heat administrator training, heat administration training, heat training, heat software system, help desk software, it service management, call logging, automation, management, reporting ools, customization, maintenance, security

HEAT_Admin_Training

This course is designed to enable the HEAT Administrator to effectively design and maintain the HEAT software system. Administrative topics include call logging, automation, management and reporting tools, customization, maintenance and security. Students will perform feature and functionality exercises for all HEAT software modules and best practices will be discussed.

Student Profile and Prerequisites: This course is designed for HEAT Administrators / users who are currently using the product and will be responsible for designing and maintaining their HEAT help desk software system. They should have user knowledge of Microsoft Windows® operating system.

HEAT Administration Training Topics

  • Call Logging - Call logging module overview, Auto Tasks, HEAT board, call map features
  • Administrator - Review of the administration module, validation constraints, views setup, security role, teams alert
  • Alert Monitor - Alert monitor module review
  • Business Process Automation - Setup of business rule editor and business rule monitor, setting up complex business rules
  • Auto Ticket Generator - Auto ticket generator module overview, setup, create, update, and inquiry requests
  • Answer Wizard - Review of answer wizard module review
  • Manager's Console - Manager's console module overview, set up of metrics, notifications, logs, and thresholds

HEAT Administration Training Schedule

Classes: August 4 - 6, 2008
Where:  Sheraton Milwaukee Brookfield, WI
 
Cost: $2295 

 

Register online or call Sherri toll-free at 866.842.6649. 

Related Links:

HEAT Software
  HEAT Training
  HEAT Advanced Administration Training 
  HEAT Crystal Reports Training 

Ticomix is a top provider of HEAT. We provide sales, consulting, services, support, training, upgrades, and more to companies of all sizes nationwide. Headquartered in Rockford, Ticomix has regional consultants in Chicago, Illinois; Indianapolis, Indiana; Des Moines, Iowa; Dallas, Houston, and San Antonio, Texas; Milwaukee and Madison, Wisconsin.

Call Ticomix today at 866.842.6649 or email us at This email address is being protected from spam bots, you need Javascript enabled to view it for all of your HEAT needs. 

 

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