Ticomix Home >> GoldMine Support >> GoldMine Silver Support
|
| |
Services Provided: |
|
Support Incident
|
Ticomix will resolve an unlimited number of your GoldMine Support Incidents using Help Desk and remote acess support through a toll-free hotline during Help Desk hours (Monday - Friday, 8AM to 5PM CST). |
| |
|
Remote Access
|
Ticomix will provide you remote access support at no additional charge over the normal billing rate.
|
| |
|
Priority Dispatch
|
Support Incidents requiring On-Site support dispatched from the Help Desk receive priority scheduling and will be billed at prevailing hourly rates.
|
| |
|
Product Updates
|
Product updates and patches to GoldMine and GoldSync will be made available for you by Help Desk personnel as they are available. Assistance with product updates may be obtained from the Help Desk. |
| |
|
Tips / Tricks
|
Ticomix may periodically provide Webinars featuring Tips & Tricks, new products and new products add-ons. You may have one participant in each Webinar free of charge.
|
| |
|
Training
|
Ticomix will host a monthly Webinar designed to train users on the use of GoldMine and GoldMine related products. Customers may have one connection to Webinar at no charge and may have as many people as is practical for that one connection.
|
| |
|
Escalation
|
Ticomix will escalate Support Incidents involving bugs or enhancements to manufacturer.
|
| |
|
Consulting / Development
|
Work will be scheduled in advance at mutually convenient times.
|
About Ticomix
Ticomix is a provider of products and services for customer
relationship management (CRM), sales force automation (SFA), IT service
management (ITSM), information technology infrastructure library (ITIL)
call centers, help desks, and computer networking. Our mission is to
help our clients succeed through effective technology implementation
and management. Headquartered in Rockford, Illinois, Ticomix also has a
regional presence in Chicago, Illinois; Des Moines, Iowa; Cleveland,
Cincinnati, and Columbus, Ohio; Indianapolis, Indiana; Milwaukee and
Madison, Wisconsin; San Antonio, Houston, and Dallas, Texas.
Call Ticomix today at 866.842.6649 or email us at
info@ticomix.com
This email address is being protected from spam bots, you need Javascript enabled to view it
This email address is being protected from spam bots, you need Javascript enabled to view it
This email address is being protected from spam bots, you need Javascript enabled to view it
This email address is being protected from spam bots, you need Javascript enabled to view it
This email address is being protected from spam bots, you need Javascript enabled to view it
for all of your business technology needs.
|
