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GoldMine Premium Edition |
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GoldMine Premium Edition enables you to effectively manage every facet of your business relationships. Opportunities to win and retain customers occur at every phase of the customer relationship lifecycle. GoldMine Premium Edition enables you to turn more of these opportunities into additional bottom-line value, often by leveraging data you already collect.
Created for entire medium-sized enterprises or distributed enterprises, GoldMine Premium Edition delivers software the way you want it. 
GoldMine Premium Edition adds an advanced service and support module and a newly developed, intuitive interface to the robust CRM functionality of GoldMine Corporate Edition.
New Intuitive Interface!
- Highly intuitive
- Easy navigation
- Standards-based
- Get to functionality and
data quickly
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Learn More!
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Contact list views include preview panes for quick navigation to detailed information of any contact. Contact record tabs can be reordered per user specific requirements and more can be displayed on the screen for added information
- Gain a holistic view of any customer maintained in Premium to effectively communicate with the entire client base
- Daily Activity Management features enable all users to manage day to day tasks and email conversations
- Activity List preview pane visually displays open and closed activities, email communications and more
- Quickly schedule calls, appointments, and to-do’s for any contact with the click of a button
- Calendar views provide insight into each users daily, weekly and monthly activities. Group calendars enable managers to view subordinates calendar information
Opportunity Management
- GoldMine helps sales agents and sales manager maintain a consistent selling process with visible results
- Assists account representatives in determining which markets they sell most effectively, which competitors they have a higher chance of winning against, and what sales activities and tactics can help shorten a sell cycle for optimal customer wins
- Quickly create Projects based off of opportunity information. GoldMine allows you to track detailed information about the clients, project status, source, and timeframe of any project
Forecast Management
- Forecast features allow managers to view each opportunity in the system and enable all levels of management understand the big picture, to help keep sales cycles on track
- Compare actual sales and forecasted sales vs. quota so users stay focused on reaching their sales quotas
- Administer forecast pipelines in real-time for the greatest revenue impact
Campaign Management
- Improve marketing effectiveness and target the right contacts for each campaign by using intuitive campaign creation features in GoldMine
- Better understand your customer targets and marketing activities.
- Campaign wizard helps lists contacts which qualify for specific campaigns, automatically generate each user’s activities and helps marketing managers create and initiate email campaigns.
Lead Management
- Analyze the value of various lead characteristics using the Leads Analysis tools in Premium
- Automated process helps automate common business tasks such as sending emails, updating lead information, or scheduling lead activities
- Track sales for closed loop reporting and campaign effectiveness
Case Management
- Customer Service and Support functionality enables tracking, resolution and reporting of service requests resulting in improved client satisfaction and better customer retention
- Customer service center permits all support agents to accept incoming service requests, be alerted with upcoming and urgent cases, and share client information across support teams
- Places important client information in the hands of your service agents so they can resolve service request quickly and accurately
Knowledge Base
- GoldMine users can leverage powerful Knowledge Base features to help analyze and resolve customer service issues
- Supports an organizational content structure for all teams to access, as well as, each user can develop their own, individual knowledge base content
- Easily store content in comprehensive file and folder formats, and search knowledge base by keywords, topics and more
Look Deeper Inside Premium
User Interface
Analytics and Reports
Integration
- Microsoft Office, integration for data export and mail merge features
- Microsoft SQL
- Firebird
- Microsoft Outlook and other third party application integrations
System Requirements
Server System Requirements
Shared Workstation Requirements
- Microsoft® Windows XP or Windows Vista™
- Microsoft Windows® XP - 512 MB of memory (1 GB or more recommended)
- Microsoft Windows Vista™ - 1 GB of memory (2 GB or more recommended)
- 250 MB of available hard drive space (500 MB or more recommended)
- 1.5 GHz or faster CPU (Intel or AMD)
What's Next?
About Ticomix
Ticomix is the largest GoldMine partner in North America. We provide solutions including sales, consulting, services, support, training, upgrades, and more to companies of all sizes nationwide.Headquartered in Rockford, Ticomix also has a regional presence in Chicago, Illinois; Des Moines, Iowa; Cleveland, Cincinnati, and Columbus, Ohio; Indianapolis, Indiana; Milwaukee and Madison, Wisconsin; San Antonio, Houston, and Dallas, Texas.
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Network Services
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Kasper Trucking BulletProof Case Study |
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Kasper Trucking Company
5441 Forest Hills Ct
Loves Park, IL 61111
Phone: 815-282-3331
Fax: 815-282-6477
Industry
Trucking Transportation
IT Environment
Microsoft Windows Server
5 Client Computers
Service Advantages
-Automated Backup
-Monitoring of Backups 24 x 7
-Virtualization in the event of a server down for Business
Continuity
-Automated Off Site Storage transfer in the event of a regional disaster
-No need to carry backup media off site.
Ticomix, Inc.
5642 N 2nd Street
Loves Park, IL 61111
Phone: 815-636-1499
Email: Shawn.Barker@Ticomix.com
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Business Continuity with BulletProof
Benefit Statement
“Recently, we had a complete server failure that in the past would have shut us down for days. Thanks to the BulletProof Data Backup System, we simply continued working while the team at Ticomix made the repairs they
needed to and that alone saved us thousands on both time and money.”
-Rusty Salley, General Manager
Customer Profile:
Kasper Trucking is a truck transportation company that was founded in the mid 1970s. Gary Kasper has owned & operated Kasper Trucking since he joined the company full time in 1989. Kasper specializes in transporting supplies for major construction projects. With
over 100 flatbed & dump trucks in their fleet, Kasper Trucking has
been given several awards that focus on both their success as a
trucking company as well as their success in their safety efforts.
Customer Challenges:
Kasper Trucking had a traditional tape based backup system. There are 2 big issues with this solution. First, they would periodically forget to change out the backup tapes or forget to take one off site. Second, the backup would skip files if someone had mistakenly left their computer on and logged in to their software.
BulletProof Backup Services:
Kasper Trucking had a motherboard failure on their server. Because they had implemented our BulletProof Data Backup System, it took care of several issues associated with that failure:
1. We virtualized their server while we were repairing their server hardware. This allowed them to continue working instead of waiting.
2. The BulletProof Data Backup System continued to backup their data while it was running that virtualized server. This made them confident that their data was safe during this time.
3. Once the server hardware was repaired, we simply performed a Bare Metal Restore to the server hardware. Then, they continued to work except this time it was back on their original server hardware.
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