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Ticomix Home >> GoldMine Support >> GoldMine Gold Support
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Services Provided: |
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| Support Incident |
Ticomix
will resolve your GoldMine Support Incidents using Help Desk and remote
access support through a toll-free hotline during Help Desk hours (Monday
through Friday, 8:00 AM to 5:00 PM CST). Four
(4) Support Incidents are provided per quarter at no
charge. Additional Support Incidents
are billed in quarter-hour increments and decremented against the Prepaid Block
of hours.
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Remote
Access
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Ticomix will
provide you with remote access support at no additional charge over the normal billing rate.
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Priority Dispatch
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Support
Incidents requiring On-Site support dispatched from the Help Desk receive
priority scheduling and will be decremented against the Prepaid Block of hours.
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Product Updates
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Product
updates and patches to GoldMine® and GoldSync™ will be made
available for you by Help Desk personnel as they are available. Assistance with product updates may be
obtained from the Help Desk.
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Tips/Tricks
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Ticomix
may periodically provide Webinars featuring Tips & Tricks, new products and
new product add-ons. You may have
one participant in each Webinar free of charge.
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Training
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Ticomix will
host a monthly Webinar designed to train users on the use of GoldMine and
GoldMine related products. You may
have one (1) connection to Webinar at no charge and may have as many people as
is practical on that one connection.
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Escalation
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Ticomix
will escalate Support Incidents involving bugs or enhancements to manufacturer.
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Consulting
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On-site and Remote work requested by you to fix or enhance GoldMine.
Some types of consulting that may be performed include GoldSync Support,
GoldMine Customizations, Coaching, and Data Imports.
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Review
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Ticomix will perform an Annual GoldMine
Solution Review at the your request.
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Reporting
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Ticomix will develop and troubleshoot
GoldMine related reports.
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About Ticomix
Ticomix is a provider of products and services for customer
relationship management (CRM), sales force automation (SFA), IT service
management (ITSM), information technology infrastructure library (ITIL)
call centers, help desks, and computer networking. Our mission is to
help our clients succeed through effective technology implementation
and management. Headquartered in Rockford, Illinois, Ticomix also has a
regional presence in Chicago, Illinois; Des Moines, Iowa; Cleveland,
Cincinnati, and Columbus, Ohio; Indianapolis, Indiana; Milwaukee and
Madison, Wisconsin; San Antonio, Houston, and Dallas, Texas.
Call Ticomix today at 866.842.6649 or email us at
info@ticomix.com
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for all of your business technology needs.
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