Ticomix offers a variety of GoldMine consulting services for various sized organizations. The GoldMine VIP program is designed for those companies that rely on GoldMine as a crucial part of their business which need to minimize downtime while maximizing productivity. This unique program is ideal for those organizations which require guaranteed response times and would like to lock in a service level rate. We can also customize our GoldMine consulting to meet your current CRM, sales, marketing, or service needs.

 

The GoldMine  VIP program is very flexible and offers a plan that can fit into any budget. If you choose this service, Ticomix will provide GoldMine support services to your organization on an as-needeed basis. Our team of support technicians will work with you to resolve issues and enhance your GoldMine software system to meet your contact management goals and needs.  

Included Services: General Support & Troubleshooting GoldSync Support GoldMine Customizations Customized Reports Data Import Coaching GoldMine Enhancements

Program Highlights: Annual GoldMine solution review 2 Hour guaranteed technical call back 24 Hour guaranteed emergency on site** Remote support services fees and setup included Rates guaranteed for length of contract Assigned level 2 technician GoldMine User Group membership included Quarterly newsletter Discount on service billing rates Program highlights

Terms & Conditions: A minimum 2-hour charge will be billed for on site support. Internet connection (128>) required for remote support services Pre-paid support hours valid for one year after initiating agreement Ticomix is not responsible for fixing or repairing GoldMine® defects (bugs) Support for GoldMine® 5.x and above Service available Monday-Friday 8:00am - 5:00pm (Excluding National Holidays)

**Emergency on site is considered as services needed to resolve GoldMine application errors that render a system or any of its parts inoperable as designed

Ticomix is the leading provider for GoldMine. We provide solutions including sales, consulting, services, support, training, upgrades, and more to companies of all sizes nationwide. Headquartered in Rockford, Ticomix also has a regional presence in Chicago, Illinois; Des Moines, Iowa; Cleveland, Cincinnati, and Columbus, Ohio; Indianapolis, Indiana; Milwaukee and Madison, Wisconsin; San Antonio, Houston, and Dallas, Texas.