FrontRange Solutions Ranked a US Leader in IT Service Desk for Enterprise Management by Leading Market Research Firm

Dublin, CA -- Friday, August 12, 2005

FrontRange Solutions USA Inc. held significant market share in 2004 in IT Service Desk solutions for Enterprise Management markets. Based on new license revenue, FrontRange is identified as a Global market leader in the  “IT Service Desk for Enterprise Management” market according to a Gartner, Inc. report entitled “Market Share: Enterprise Management, Worldwide, 2004.”*

“We believe the report further recognizes FrontRange as a Global leader in the IT Service Management marketplace. FrontRange was able to grow total license revenues during FY 05 by more than 22% over the prior year, and we believe our unique offerings are allowing us to increase market share.  Our performance clearly shows that we are delivering what the market wants,” said FrontRange Solutions CEO Michael McCloskey. “Our IT Service Management solutions make good on our strategy to deliver a strong solution portfolio, designed to help customers realize the full business value of their technology assets, services and investment.”

In results reported earlier this month, FrontRange increased license revenues by 22 percent in its 2005 fiscal year, which ended April 30.  The world wide enterprise management market grew 11 percent in 2004 to $6.2 billion, according to Gartner.

“Service management is critical for fulfilling all the requirements faced by today's IT organizations – delivering better service and optimizing business performance, improvement of productivity, reduction of risk and acceleration of time-to-market,” said Kevin J. Smith, vice president of product for FrontRange Solutions. “We believe Gartner's report demonstrates that enterprise buyers worldwide continue to choose FrontRange IT Service Management solutions to fulfill these critical requirements. The aggressive investments we’ve made in HEAT, our new technology foundation, and new applications including ITSM have been enthusiastically received by our customers and the market.  These solutions enable our customers to proactively address critical initiatives including corporate governance, IT best practices, ITIL and Sarbanes Oxley.  Beyond the strong broader market share, we are now the leading provider of distributed ITIL enabled solutions for the US.”

Two products within FrontRange’s solutions – HEAT v8.0 and IT Service Management v5.0 – received PinkVerify^® status in 2004 from Pink Elephant, a leading global IT Management best practices education and consulting provider.  PinkVerify^® is the only independent certification program worldwide that recognizes, through a licensed logo, IT tools that integrate with IT management processes.