Partnership provides win in Contact Management Systems category for being “truly at the forefront of innovation and leadership in the contact center industry”

DUBLIN, CALIF. (August 31, 2006) – FrontRange Solutions and Ticomix today announced FrontRange IP Contact Center® (IPCC) and Ticomix won the ICCM 2006 “Best of Show” award in the “Contact Management Systems” category.  A panel of independent judges bestowed the honor last week on the final day of the 18th Annual ICCM (International Call Center Management) Conference and Exposition in Chicago.

Award recipients are considered by the judges – experts in the fields of contact center management and customer relationship management (CRM) – to represent the "best of the best" among products and services exhibited at the ICCM Exposition.

“The awards programs recognize the companies and individuals that are truly at the forefront of innovation and leadership in the contact center industry.  We are thrilled to honor them for their outstanding achievements,” said Suzanne Graf, event director at Questex Media Group.

The winning system, FrontRange IPCC, extends the functionality of other FrontRange software products with Voice over IP (VoIP).  For example, IPCC offers advanced queuing and routing of inbound calls, allows quality management through monitoring and recording, and provides unified messaging.  IPCC links communications with workflow in ways that dramatically increase efficiency and caller satisfaction.  Built on a truly integrated architecture, IPCC was created to cost-effectively bring the world of the IP-based call center to the growing and distributed enterprise. Long-time FrontRange partner Ticomix implements IPCC in combination with the FrontRange HEAT product suite and IT Service Management (ITSM) solutions, among others.

Best of Show judges were comprised of independent industry analysts, consultants, editors and writers.  Exhibitor’s entries were judged on ease of integration, implementation, system quality, customer service features, and return on investment.

About Ticomix, Inc.

Ticomix focuses on the Fusion of Industry Best Practices and Award-Winning Technology™ to provide premier technology solutions and services to small to mid-sized enterprises in Midwest in the areas of Customer Relationship Management (CRM) and Service Desk Management. The Ticomix mission is to help clients align business and technology goals through the implementation and management of customized solutions and services. With headquarters located in Rockford, IL and offices in Chicago, Madison, and Milwaukee, Ticomix serves the greater Midwest market and holds a strong presence in the customer relationship industry.   In addition to being named one of FrontRange Solutions top HEAT Partners in 2005 and 2006, Ticomix is a leading provider of award-winning GoldMine for CRM, ITSM, built on the ITIL framework for complete service management, IPCC for communication management, and IM for comprehensive asset management. Through various technology partnerships, certifications, and event offerings, Ticomix continues to show their commitment and dedication to the CRM and service desk industries. For more information, call 866.842.6649 or visit www.ticomix.com.    

About FrontRange Solutions

FrontRange Solutions develops award-winning software and solutions used by more than 130,000 companies and over 1.7 million seats worldwide to manage a wide variety of business relationships and provide exceptional service. FrontRange product families are designed to optimize customer investment by their interoperability, specifically for small-to-medium-enterprise (SME) and distributed enterprise organizations.

Solution families are defined by three customer-centric market areas: Customer Relationship Management (CRM) including GoldMine®; IT Service Management including the HEAT®, ITSM and Infrastructure Management product lines; and Communication Interaction Management, including IP Office, GoldMine® IP Voice Suite and IP Contact Center. This comprehensive product set provides a unique customer service and support scenario, unrivaled in the market today.

Customers representing 44 percent of the Fortune 100 and 76 percent of the FTSE 100, include Coca-Cola, Shell Oil, Prudential Securities, Électricité de France, Mack Trucks, Campbell Soup, Avaya, Bechtel Corp, Bank of America, and Turner News Network. For more information, call (800) 776-7889 or visit www.frontrange.com.

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GoldMine, HEAT and other FrontRange Solutions products, brands and trademarks are property of FrontRange Solutions USA Inc. and/or its affiliates in the United States and/or other countries. Other products, brands and trademarks are property of their respective owners/companies.

Contacts:

Bob Dirkes

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847.279.0022

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