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For Immediate Release
FrontRange™ GoldMine® Named a “Strong Performer” by Independent Research Firm
Independent Research Report cites “quick deployment and low total cost of ownership” of GoldMine
Dublin, CA
Wednesday, March 21, 2007
FrontRangeTM GoldMine® Corporate Edition was recognized as a “Strong Performer” in the recent edition of “The Forrester WaveTM: Midmarket CRM Suites, Q1 2007” (February 2007) released last month.
In her accompanying commentary, “The Forrester Wave™: Vendor Summary, Q1 2007,” Forrester Senior Analyst Liz Herbert wrote
the “quick deployment and low total cost of ownership” of GoldMine and
called the software a “strong prepackaged” solution.
“The
GoldMine product line is moving beyond its contact manager roots with
GoldMine Corporate Edition, and it plans to move up another rung with
the upcoming release of GoldMine Enterprise Edition … making the vendor
a strong player in the customer relationship management (CRM) market
for smaller businesses,” wrote Herbert.
To prepare for the
report, Forrester conducted a survey in July, August, and September
2006 of 15 CRM vendor products. Forrester analysts also spoke with 28
vendor-supplied references. Forrester analyzed vendor financial
performance and defined the size and growth trajectory of the worldwide
CRM applications market.
In early February, FrontRange announced the general availability of FrontRangeTM GoldMine® Enterprise Edition .
The latest version of the award-winning software features rapid
configuration of the solution to deliver faster time to benefit, higher
ease of use and a lower total cost of ownership than other existing CRM
applications.
“The days of the complex and business-unfriendly
CRM system that took months to install and even longer to really work
have passed,” said Kevin J. Smith,
Vice President of Products for FrontRange Solutions. “Customers want
lots of powerful and flexible features, but in a product that is quick
to implement and easy to live with every day.”
About Ticomix, Inc.
Ticomix focuses on the Fusion of Industry Best Practices
and Award-Winning Technology™ to provide premier technology solutions and
services to small to mid-sized enterprises in Midwest
in the areas of Customer Relationship Management (CRM) and Service Desk
Management. The Ticomix mission is to help its clients succeed through
effective technology implementation and management. In addition to being named
one of FrontRange Solutions top HEAT software Partners in 2005 and 2006, Ticomix is a
leading provider of award-winning GoldMine for CRM, ITSM software, built on the ITIL
framework for complete service management, IPCC for communication management,
and IM for comprehensive asset management. Through various technology
partnerships, certifications, and event offerings, Ticomix continues to show
their commitment and dedication to the CRM and service desk industries. For
more information, call 866.842.6649.
About FrontRange Solutions
FrontRange Solutions develops award-winning software and solutions
used by more than 130,000 companies and over 1.2 million users
worldwide to manage a wide variety of business relationships and
provide exceptional service. FrontRange product families, designed
specifically for small-to-medium-enterprise (SME) and distributed
enterprise organizations include: GoldMine® for business relationship
management, team-based contact management and sales force automation
solutions; IT Service Management with HEAT® and ITIL® standards-based
modules for complete service management; Communication Management
including IP Contact Center for reduced telephony costs and increased
agent productivity, streamlined customer service and communications;
and Infrastructure Management, which provides the ability to optimize
the full lifecycle of a company's assets. Customers representing 44
percent of the Fortune 100 and 76 percent of the FTSE 100, include
Coca-Cola, Shell Oil, Prudential Securities, Électricité de France,
Mack Trucks, Campbell Soup, Avaya, Bechtel Corp, Bank of America, and
Turner News Network.
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GoldMine,
HEAT and other FrontRange Solutions products, brands and trademarks are
property of FrontRange Solutions USA Inc. and/or its affiliates in the
United States and/or other countries. Other products, brands and
trademarks are property of their respective owners/companies.
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Media Contact:
Emily Seagren
866.842.6649
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