For Immediate Release

Dublin, CA Friday, January 12, 2007

DUBLIN, CALIF. (January 12, 2007) – Responding to customer requests for tighter integration between front- and back-office data, FrontRange Solutions today announced the general release of GoldMine^® Plus Accounting 4.0. This add-on to the organization’s award-winning Customer Relationship Management (CRM) solution allows users to draw information seamlessly from Inuit Inc.’s best-selling QuickBooks^®, and see it alongside the standard GoldMine data in order to gain a unified view of all transactions that relate to a given customer account. Updates can also be sent from GoldMine back to QuickBooks with ease.

GoldMine Plus Accounting 4.0 solves a plethora of issues that result from organizations using separate systems to access customer, sales, accounting, and operational data. For example, it helps eliminate duplicate data entry, which not only improves productivity but also reduces the chances of human error or data discrepancies between the front and back offices. It also helps eliminate the need to undertake expensive and time-consuming data integration projects or purchase additional, complex business integration systems to achieve the same results.

“Integrating front and back office data has been near the top of most organizations’ IT wish lists,” said Kevin J. Smith, Vice President of Products for FrontRange Solutions. “But the expense in terms of cash, time, and resources has been a huge barrier. GoldMine Plus Accounting provides an easy way for our installed base, the installed base of QuickBooks, and organizations looking to improve their customer-facing service to fulfill that wish.”

Through the integration with QuickBooks, users who are in GoldMine may now view invoices, and drill down to specific details and status. They are also able to view current balances and payment terms for each account, and even drill down to specific orders and status on purchase orders – all without having to open or search through a separate application. These capabilities, combined with the traditional ability of GoldMine to track customer contact information and sales data, help organizations increase internal efficiency while improving customer service.

“Technology is supposed to be an enabler, not a barrier to getting things done,” said Greg Anderson, Senior Director of Products, GoldMine. “Yet often the way things are set up don’t match the needs of people on the front lines. When salespeople can consistently access complete, up-to-date information about their prospects and customers, they can focus on results and close sales. That’s what makes GoldMine Plus Accounting such a powerful tool for any small or medium size enterprise.”

About Ticomix, Inc.

Ticomix focuses on the Fusion of Industry Best Practices and Award-Winning Technology™ to provide premier technology solutions and services to small to mid-sized enterprises in Midwest in the areas of Customer Relationship Management (CRM) and Service Desk Management. The Ticomix mission is to help its clients succeed through effective technology implementation and management. In addition to being named one of FrontRange Solutions top HEAT Partners in 2005 and 2006, Ticomix is a leading provider of award-winning GoldMine for CRM, ITSM, built on the ITIL framework for complete service management, IPCC for communication management, and IM for comprehensive asset management. Through various technology partnerships, certifications, and event offerings, Ticomix continues to show their commitment and dedication to the CRM and service desk industries. For more information, call 866.842.6649.  

About FrontRange Solutions

FrontRange Solutions develops award-winning software and solutions used by more than 130,000 companies and over 1.7 million seats worldwide to manage a wide variety of business relationships and provide exceptional service. FrontRange product families are designed to optimize customer investment by their interoperability, specifically for small-to-medium-enterprise (SME) and distributed enterprise organizations.

Solution families are defined by three customer-centric market areas: Customer Relationship Management (CRM) including GoldMine^®; IT Service Management including the HEAT^®, ITSM and Infrastructure Management product lines; and Communication Interaction Management, including IP Office, GoldMine^® IP Voice Suite and IP Contact Center. This comprehensive product set provides a unique customer service and support scenario, unrivaled in the market today.

Customers representing 44 percent of the Fortune 100 and 76 percent of the FTSE 100, include Coca-Cola, Shell Oil, Prudential Securities, Électricité de France, Mack Trucks, Campbell Soup, Avaya, Bechtel Corp, Bank of America, and Turner News Network. 

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GoldMine, HEAT and other FrontRange Solutions products, brands and trademarks are property of FrontRange Solutions USA Inc. and/or its affiliates in the United States and/or other countries.  Other products, brands and trademarks are property of their respective owners/companies.Intuit and QuickBooks are trademarks and service marks of Intuit Inc., registered in the United States and other countries.

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