Better IT Services, Aligned with Business Goals at Lower Costs

Corporations and governments around the world rely on Information Technology (IT) like never before to realize their business goals. Yet, enterprise internal IT service organizations and commercial service providers need much better information to make the right IT service decisions to ensure business goals are met. While IT organizations can monitor their IT assets and service desks, they can not easily get definitive answers to key questions critical to running IT as a business, such as:

• Are IT services costing more than industry standards?
• How can I reduce IT costs with the best impact on the business?
• Is consumption of IT services aligned with business objectives?
• How well are we meeting service commitments?
• Can we easily see if IT spending is trending over budget?
• How can I easily see and manage my portfolio of IT services?

Digital Fuel can help you answer these questions on demand. Our ServiceFlow Software Suite of powerful, Web-based management on-demand solutions can help you deliver better IT services that are aligned with business goals and objectives, and at a lower cost.

Answers to your most important questions about IT services

• What services are available? 
• How much does it cost?
• How well are we doing?
• What can we do to improve?

Three specialized integrated applications

ServiceFlow IT Cost Management helps you learn how much services cost, and how much you should charge. It helps you to determine services' cost, pricing, billing, and chargeback, and also provides tools that help line of business customers control their services spend and usage.

ServiceFlow SLM (Service Level Management) helps you determine how well you are delivering on your services commitments and business value. It uses Service Level Agreements (SLAs) and Operating Level Agreements (OLAs) to set clear, measurable expectations and commitments for service providers and customers.

ServiceFlow Service Portfolio Catalog lets you define IT services and tell your line of business customers what you offer. With it you can publish, analyze, and charge for services to customers in terms they can easily understand, and make subscrbing to IT services as easy as buying a book online.

Pre-defined solutions and packages
ServiceFlow solutions incorporate industry best practices and are pre-built. We offer pre-defined Service Catalogs, SLAs and Cost Management mechanisms for IT, communications, F&A, and many other types of services.