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Ticomix offers products and services for ITSM (IT service management), ITIL, CRM (customer relationship management), sales force automation, and computer networking. We are a top provider of CRM software, GoldMine software, help desk software, and HEAT software.

 

 

 
CRM Success Management Print E-mail
Increase Your Sales and Marketing Potential with our Success Management Program
 
Your business has made a significant investment in deploying CRM technology to manage and retain your top customers building loyalty and ensuring future revenue. In addition, your business needs to easily and efficiently track the progress of acquiring new customers, by providing the processes and technology to manage and track the flow of leads and prospects all the way through to becoming your customer.  It is important for you to continually manage the success of this investment. 
 
Ticomix believes in training that addresses your specific sales, marketing and customer service workflows, blended with GoldMine's® functionality will help you maximize your investment more quickly.  We call this Success Management Training. 

Success Management Training takes a different approach to traditional training. It focuses on your specific business objectives to match the right instruction to your processes providing the long term results you need. Here is a list of what you can expect from this training:

Program Highlights:
  • Determine your top Critical Success Factors required from your users
  • Determine key required usage areas that are still ìroughî or not performing
  • Ticomix will create Ω day on site training curriculum
  • Conduct and execute the training curriculum for Ω day
  • Provide a user satisfaction results survey
  • Participant performance measurement and future recommendation follow up
Expectations and Results:
  • Improved usage of GoldMine® to record and capture prospect and customer data
  • Streamlined and reduced "user handling" to complete and capture data
  • Management can accurately report results for performance measurement
  • Customer and Prospect profile data captured is concise and accurate
  • Management decision support is dramatically improved
  • Prospect and Customer communication is targeted and laser focused
  • Cycle times to qualify new leads and prospects are shortened
  • Cycle time from lead to "closed/no closed" condition is shortened
 

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