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IT Service Management
- Knowledge Management in the Support Center: Improving Efficiencies, Increasing Satisfaction, and Decreasing Costs by Joslin & Associates, Inc.
- Building Support Capabilities to Achieve Differentiation by Information Systems Marketing Inc.
- FrontRange Foundation Architecture Overview by FrontRange Solutions, Inc.
- Thirty-One Best Practices for the Service Desk by Forrester®
- Service-Oriented Architecture by Forrester®
- Delivering High Value in Service and Support by International HELPdesk Support
- Service and Support Handbook: The Help Desk Institute guide to Help Desk operations and management by Help Desk Institute®
- Put Away the Notebook: Cutting Edge Knowledge Management in the Twenty-First Century by HDI
- FrontRange's HEAT Leads the SME Service Desk Market; ITSM Targets Larger Enterprises by Forrester®
To download any of the above ITSM White Papers, please CLICK HERE!
CRM
- Customer Relationship Management: 10 Steps to CRM Success by Reservoir Partners, L.P.
- Focus Report: CRM Software Applications Spending by SMBs on the Rise by Gartner, Inc.
- The Drivers of CRM ROI by GSP & Associates
- Integrate Sales & Marketing: Create a Convergence for Better Lead Management by FrontRange Solutions, Inc.
- Managing your most Precious Asset...your Customers by FrontRange Solutions, Inc.
- Summary Report: The Impact of Sales Process and CRM on Optimizing Sales Effectiveness by CSO Insights
To download any of the above CRM White Papers, please CLICK HERE!
About Ticomix
Ticomix is a provider of products and services for customer
relationship management (CRM), sales force automation (SFA), IT service
management (ITSM), information technology infrastructure library (ITIL)
call centers, help desks, and computer networking. Our mission is to
help our clients succeed through effective technology implementation
and management. Headquartered in Rockford, Illinois, Ticomix also has a
regional presence in Chicago, Illinois; Des Moines, Iowa; Cleveland,
Cincinnati, and Columbus, Ohio; Indianapolis, Indiana; Milwaukee and
Madison, Wisconsin; San Antonio, Houston, and Dallas, Texas.
Call Ticomix today at 866.842.6649 or email us at
info@ticomix.com
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for all of your business technology needs.
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