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Ticomix offers products and services for ITSM (IT service management), ITIL, CRM (customer relationship management), sales force automation, and computer networking. We are a top provider of CRM software, GoldMine software, help desk software, and HEAT software.

 

 

 
CRM and ITSM White Papers Print E-mail

IT Service Management

  • Knowledge Management in the Support Center: Improving Efficiencies, Increasing Satisfaction, and Decreasing Costs by Joslin & Associates, Inc.
  • Building Support Capabilities to Achieve Differentiation by Information Systems Marketing Inc.
  • FrontRange Foundation Architecture Overview by FrontRange Solutions, Inc.
  • Thirty-One Best Practices for the Service Desk by Forrester®
  • Service-Oriented Architecture by Forrester®
  • Delivering High Value in Service and Support by International HELPdesk Support
  • Service and Support Handbook: The Help Desk Institute guide to Help Desk operations and management by Help Desk Institute®
  • Put Away the Notebook: Cutting Edge Knowledge Management in the Twenty-First Century by HDI
  • FrontRange's HEAT Leads the SME Service Desk Market; ITSM Targets Larger Enterprises by Forrester®

To download any of the above ITSM White Papers, please CLICK HERE!


CRM
  • Customer Relationship Management: 10 Steps to CRM Success by Reservoir Partners, L.P.
  • Focus Report: CRM Software Applications Spending by SMBs on the Rise by Gartner, Inc.
  • The Drivers of CRM ROI by GSP & Associates
  • Integrate Sales & Marketing: Create a Convergence for Better Lead Management by FrontRange Solutions, Inc.
  • Managing your most Precious Asset...your Customers by FrontRange Solutions, Inc.
  • Why Upgrade to GoldMine 6.7 Corporate Edition by FrontRange Solutions, Inc.
  • Summary Report: The Impact of Sales Process and CRM on Optimizing Sales Effectiveness by CSO Insights
  • The Benefits of Sage CRM Architecture by Sage Software
To download any of the above CRM White Papers, please CLICK HERE!
 
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