FrontRange Voice Brochure

Organizations are increasingly under pressure to provide higher levels of service, as well as find innovative ways to sell and support products and services - all at a minimal cost. The CRM call center technology product line of IP business phone systems, integrated IP telephony and advanced contact center software solutions improves customer relations cost-effectively.  This advanced call center database software optimizes inbound and outbound customer facing sales and service contacts, maximizes contact center productivity, and provides the flexibility your business needs as it grows.

• IP Contact Center Software Increase Customer Loyalty, Decrease Costs Promote efficiency and develop strong, loyal customer relations with IP Contact Center, call center database software, which extends the functionality of other FrontRange software products by making them accessible over the telephone. Designed with small to medium-sized and distributed enterprises in mind, IP Contact Center provides your organization with call center database software which gives growing businesses the flexibility to compete with larger industry players.

• GoldMine IP Voice Suite Integrated Telephony Solutions for GoldMine FrontRange GoldMine® IP Voice Suite is a comprehensive communications solution that combines the two most powerful customer contact business tools - your phone system and your GoldMine Customer Relationship Management (CRM) software system. It is designed to help businesses deliver an optimal customer experience using advanced IP telephony to drive business value in every customer interaction.

• IP Office Suite Advanced Business Phone Systems for Growing Businesses FrontRange IP Office Suite is a comprehensive IP business telephone system, call center management system, and the foundation of the Communication Management product family. Designed from the ground up entirely in software, this standards-based software design provides an advanced business phone system for feature-rich voice communications that replaces complex, proprietary telephony hardware.
  

• Call Center Quality Monitoring and Management Effective Monitoring, Exceptional Retention Rates Reduce the high cost of escalations and retain and gain customers with Quality Management software tool, for monitoring and training agents to deliver superior quality customer service.
  

• Unified Messaging Effective Communication, Anytime, Anywhere Keep communication open wherever you are and whatever the resources with Unified Messaging. Your high-value, third-level employees and mobile staff members can retrieve voicemail via email and email via phone.