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Live Tour of New SMART Version 3 for HEAT! E-mail/Web-Based Reporting Solutions
Date: Thursday, February 2, 2012 - 1:00 PM - 2:00 PM - CDT
Registration
| Cost: Free | Deadline: Thursday, February 2, 2012 | Total # Seats: Unlimited |
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When & Where
Thursday, February 2, 2012 - 1:00 PM - 2:00 PM - CDT
GoToWebinar - Log in details will be e-mailed after registration
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Event Details
Smarter Reports. Smarter Decisions.
SMART v3, released for 2012, provides enhanced design, improved navigation and key trending metrics to empower management to make data-driven decisions.
These new reports now include "SMART Navigator" for easy filtering, improved drill-down capabilities and the ability to view related metrics in one single view. The expansion of aging and trending reports and the addition of SLA and customer satisfaction tracking provide new, critical management tools.
New reports include: Aging Reports, Trending Reports, SLA Reports, Survey Reports, HEAT Admin Reports, and much more.
Smart Reporting for HEAT is a powerful Web/email-based reporting tool that applies Service Management Best Practices as a foundation and leverages Microsoft SQL Reporting Services.
SMART for HEAT includes a Web console with access to a series of Best Practice reports designed specifically for HEAT. These parameter-driven reports provide graphs, charts and drill-down functionality that will deliver "real time" information to support processes and drive management decisions.
During this FREE webinar, Ticomix will provide a live DEMO, demonstrate various SMART reports and discuss the following key features:
- Intuitive web interface
- Best practice pre-built reports
- Report delivery, via email, with automated options
- Effortless export to Excel, PDF & other formats
- Powerful analytics
- Immediate, cost effective deployment
All current HEAT administrators, managers, and users as well as current SMART owners are encouraged to attend this FREE webinar.
Already own SMART for HEAT?
If you are currently on maintenance, SMART Version 3 is free! If you are not on maintenance, as us about a special upgrade offer wen you call us at 779.423.6200
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