Help Desk / Service Management Software.  Cherwell Service Management® was designed by industry experts, including the former CEO of FrontRange Solutions® and the former Chief Architect of FrontRange's HEAT® and ITSM service desk products. It is a product built from the ground up using Microsoft's® .NET technology and the framework of ITIL best practices.  With Cherwell Service Management® you get the features and power of an enterprise solution at the price and ease-of-use of a mid-market product - truly revolutionary.  We offer an all-inclusive and affordable pricing model with no hidden costs, so you get all the integrated IT Service Management components with our concurrent user licenses.

Powerful and Affordable ITIL Best Practices, Out of the Box

With Cherwell Service Management® you have the option of implementing ITIL best practices "by default." That is, by simply using our system you can be implementing ITIL methodology—without mastering all the ITIL books first.  Although ITIL implementation is NOT required with Cherwell, if so desired your organization can be ITIL compliant "out of the box."  

Web-Enabled Product You'll Never Outgrow

Cherwell Service Management® is the first "out of the box" Help Desk • Service Management Product that your company will never outgrow. The product is scalable from two technicians to hundreds - at mutliple geographic locations.  Cherwell Service Managment® is an XML-based, three-tier application that provides all of the advantages of a rich-client - with a fast, powerful, yet easy-to-use interface. But Cherwell Service Management® communicates over the web using SOAP (Simple Object Access Protocol) and other technologies that allow for easy access to your centralized data from anywhere - providing the best of both the Windows® world and the Web world.  For situations when Cherwell Service Management® is not installed on a client, the product also has "browser-based" web tools (Cherwell's Self-Service and Technician Views) that allow the end customer or a remote technician to access the system data from any computer that has an internet connection.

Unmatched Ability to Customize - Without a Programmer

The level of configurability and customization of Cherwell Service Management® is extraordinary - without the need for a programmer.  Customers have used the administration module to create seamlessly integrated business objects for sales, marketing, bug tracking, procurement, project management and more.   If you can draw it on the white board, you can build it with this product.  We hope you will compare our ability to customize with any of our competitors.

About Ticomix

Ticomix is a provider of help desk, service desk, IT service management and ITIL software. We provide solutions including sales, consulting, services, support, training, upgrades, and more to companies of all sizes nationwide. Headquartered in Rockford, Ticomix also has a regional presence in Chicago, Illinois; Des Moines, Iowa; Cleveland, Cincinnati, and Columbus, Ohio; Indianapolis, Indiana; Milwaukee and Madison, Wisconsin; San Antonio, Houston, and Dallas, Texas.

Call Ticomix today at 866.842.6649 or email us at Info@ticomix.com for all of your Cherwell Service Management software needs.