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Update available to ITSM Enterprise 7
ITSM7.0.2.2 Patch (version 7.0.2 Build 221) can be installed on top of:
- ITSM 7.0.2 Gold (version 7.0.2 Build 127)
- ITSM 7.0.2 Gold (version 7.0.2 Build 127) + ITSM 7.0.2.1 Patch (version 7.0.2 Build 166)
Note: you cannot upgrade to a new localized version if the original install was not already a localized install. In other words, if the 7.0.2 install was English, you will not be able to use the patch to upgrade to 7.0.2.2 German or 7.0.2.2 French.
ITSM 7.022 will be available to customers current on their FrontRange maintenance and support contract. The product download will be available from the FrontRange Solutions Support Site Download Center.
136831 Refresh button does not refresh search results
137423 Manufacturer AIS on CI objects not populating correctly.
139177 When doing AIS search for incident service if you enter your search string in UPPER case no matching records are returned.
139740 No default tab focus for new records
139843 Access to Registry key HKEY_LOCAL_MACHINE\Software\NetToolWorks is denied
141384 When overriding a perspective the toolbar loses all actions that exists in the none perspective.
141488 Items in 'New' Menu don't reflect items defined for role under "New & Search Menus"
141515 Task Activity History showing on all tasks instead of specific one.
141743 Group by count on grid not displayed at all times.
141747 'Apply action to all records' for Quick Actions does not function as expected
145381 Export and Open in Excel returns error on Group By grid.
145806 Installation of patch 7.0.1.3 on windows XP client overwrites existing 3 tier connection
146492 HOP with manaul exception causing error when editing escalation schedule
146713 Resource Viewer cause Risk Level answers to disappear
147190 Duplicate rows returned in search on Profile Base business object
147365 Cannot switch off automatic search/fill on AIS with Constraints.
147468 Dashboard filter not retained when returning to dashboard
147658 Cannot populate Service Request field with Current User: Org Unit Name
147764 Send email quick action using tag selector 'Record List', throws Object refernece error when executed
147858 Validation of DateAndTime values only validates the Date component and ignores the time.
147886 Cannot configure dynamic Incident Details panels as was available in previous versions.
147897 Cannot set different Read Only properties for the same field on different forms.
147972 Apply action to All Records does not work.
148034 Search Options still appear after "Display Simple Search Controls" checkbox is unchecked
148332 Language setting ignored when ITSM Client started a second time.
148334 Able to customize grids after the option "Customize Grid field selections" is set to No in the Role.
148397 Object security stops functioning correctly after Workflow service is started.
148409 File Listener - CI Workstation duplicated Installed Application and Components
148695 Data import via the file listener slows down dramatically over the course of the import
148725 Error importing XML file with multiple CI.Workstation records: Root element is missing
148941 If the number of organizational units exceeds 200 the Service Desk Manager Homepage crashes
149053 New role creation breaks smart client login with German or French language selection
150699 Unable to log in to smart client Error: Does not support culturename nb. (or ‘name of culture’).
Brian joined Ticomix in 2003 and has over 20 years experience in technology and customer service. He is responsible for service delivery by Ticomix consultants and involved in project management. In addition to management responsibilities, Brian is involved in process consulting and needs analysis, with a particular focus on IT Service Management practices. Brian holds certifications including the highest available ITIL certifications (v2 Service Manager and v3 Expert), as well as a broad range of software product certifications.
