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HEAT's Expanding Role Across the Organization
HEAT has always been a great for tracking and managing traditional IT issues. And over the years more and more organizations have recognized that HEAT’s flexibility could enable them to track just about anything - whether it’s inside the IT department or across the organization. Recently, we’ve seen a surge in extending HEAT’s role in a number of process areas and departments including:
- Change management
- Service requests
- Human resource request tracking
- Facilities management
- External customer support
- Retail store support
HEAT’s expanding role has enabled organizations to leverage existing technology to improve processes, shorten deployment times and enhance collaboration capabilities. Benefits our clients are seeing by consolidating functions into one application include reduced overhead and administration, lower costs and improved efficiencies. A number of clients have told us they are being asked to “do more with less”, but rather than give up functionality, they are simply doing “more with HEAT”.
John joined Ticomix in 2011 with over 15 years service desk leadership experience. Prior to Ticomix, he was at SMA Management Systems (White Plains, NY) where he led the team that achieved the number one FrontRange Partner status for six years in a row. At Ticomix, he manages customer relationships and business development for the Service Management division out of Ticomix's New York regional office. John holds industry certifications that include ITIL Foundations, FrontRange products and Knowledge Management.
