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HEAT 9.5.1 64-bit Server Support
HEAT 9.5.1 formally introduced 64-bit support for the majority of its server side components with the notable exception being HEAT Plus Knowledge. Operating Systems such as Windows Server 2008 64-bit and Windows Server 2008 R2 are now compatible. HEAT 9.5.1 is still a 32-bit application but will now run on a 64-bit server with some special considerations.
The main consideration is that HEAT requires access to 32-bit ODBC drivers, rather than the native 64-bit drivers. To access and create these, you must create the ODBC connections using the 32-bit version of the Odbcad32.exe which is located in the %systemdrive%\Windows\SysWoW64 folder. An alternate method is to create the ODBC connections using the method captured below once you launch HEAT. ODBC connections created this way are using the 32-bit ODBC Data Source Administrator.
Antonio joined Ticomix in 2011, with over 12 years experience in Service Desk & Project Management. He has a Bachelor's in Computer Science and a Masters in Computer Science/ Information Systems. Prior to joining Ticomix, Antonio was at SMA Management Systems (White Plains, NY) and other technology companies like IBM where he held various roles in Service Management & Database Management. His primary roles at Ticomix are in HEAT/ITSM Implementations, HEAT/Crystal Training, Project Management and Report writing.
