Customer Relationship Management, CRM Software, GoldMine

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BreakingAway GoldMine overlay for financial professionals
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IT Service Management Software, HEAT, ITSM, SaaS, ITIL

HEAT Ticketing Help Desk Software

A full-featured, out-of-the-box support solution, HEAT is an affordable, easy-to-use help desk application, among the industry's lowest TCO. Explore HEAT ►

 

FrontRange ITSM 7.0 Software

FrontRange ITSM's modular, pre-integrated set of 9 modules allows you to choose the functionality your business needs now and add more later. Explore ITSM ►

 

FrontRange ITSM SaaS Cloud-based Help Desk

Cloud-based, ITIL-certified Service Management solution. Experience Service Management that’s cost effective, efficient and simple to get started. Explore ITSM SaaS2 ►

WEBINARS:  Find Upcoming HEAT Webinars on our Events Calendar  |  View Archived HEAT Webinars Here

 

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Bulletproof Data Backup & Recovery
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Xerox Multi-functional Devices ► Full selection of copiers & printers, with expert installation, training and support.

CISCO VoIP Phone Systems ► Phones, routers, switches, fully integrated into your PC network.

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Business Intelligence, Custom Software, Unity, Alere, Abra

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Successful businesses around the world run on Cisco.

And now, Ticomix is your trusted Cisco Premier Certified Partner. See benefits of working with a Premier partner ►

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» CRM Blog

Blog, Customer Relationship Management, CRM, GoldMine

Goldmine Premium Edition (GMPE) 9.0.4 Release Announcement

Created by Brian Huber on Wednesday, March 7, 2012 - 12:16pm

Ticomix is pleased to announce the release of GoldMine Premium Edition 9.0.4!

GMPE 9.0.4 will be released to the general public on or about March 15th. As with all GMPE service packs, the biggest driver for GMPE 9.0.4 is product quality. This release contains over 30 fixed issues for improved product stability and quality, as well as support for GoldMine Mobile Edition 9.0. For a complete list of fixes and improvements please see below.

If you have an immediate need for or any questions regarding the update, your Ticomix account rep or consultant would be glad to assist you.


5 Things to Remember in the New Year

Created by Tim Ancona on Tuesday, December 27, 2011 - 7:10pm

2011 has been a year of transition and continued growth in the technology industry, but then, so is every year these days. The question then is not just “what has changed” but, even more important, “how do these changes relate to my business” and “how should I respond?”


Are you going to take advantage of Section 179 this year?

Created by Brad Bennehoff on Wednesday, November 9, 2011 - 5:18pm

We all know that money is tight right now, and even more so for many small- to mid-sized businesses. Well, it's good to know that some help is available. If you are not aware of the enhanced changes to Internal Revenue Code Section 179, then now is the time to dig your heels in and find out what you might be missing. For example, did you know...


Using an identity column to identify GoldMine records.

Created by Patrick Palowski on Sunday, September 18, 2011 - 4:54pm

This post includes instructions on manually making changes to your SQL database. If you are not comfortable with this then please give us or your GoldMine partner a call and have them make the change for you and always backup your database before attempting anything like this.


Ticomix Online GoldMine Training

Created by admin on Tuesday, September 6, 2011 - 11:01am

Having provided GoldMine consulting and support for the past 12 years I’ve heard my share of frustration and even anger expressed by overwrought users, usually with too much to do and too little time to do it in.  It’s easy to fault the application when things don’t go right, particularly as a deadline approaches.   There have been many late in the day calls that I’ve fielded from exasperated users and heard GoldMine described in some colorful terms along with the occasional vows to replace it with another product. 


GoldMine Assessments

Created by John Hauptmann on Tuesday, August 9, 2011 - 4:30pm

We’ve all been told that it is in our best interest to visit the doctor and dentist regularly.  We don’t always take the advice, despite the fact that we’ve also heard of people who were fortunate enough to have a potentially serious disease detected early on and successfully treated and of those that procrastinated and paid a heavy price for it.  To be sure, it is an easy thing to put off; we are all busy and don’t have the time right now but tell ourselves maybe in a few weeks or months we’ll see to it.


So you want to write a SQL query that pulls history items from GoldMine?

Created by Patrick Palowski on Monday, August 1, 2011 - 6:10pm

Let’s start with a basic query of the ContHist table where the histories are kept.

Query: select REF from CONTHIST


3 Steps to Creating Rotating Display of Multiple SSRS Reports

Created by Chet Goodin on Friday, July 22, 2011 - 6:17pm

I recently had a request from a customer for a SSRS report that would be displayed on a large screen monitor in a company common area that allowed everyone to keep apprised of the progress toward internal goals. The twist was that “the report” was actually four different reports that would cycle through with each report showing for sixty seconds before moving on to the next.

SSRS has the native ability to refresh after a set period of seconds: Report Properties dialog box > General tab > check Autorefresh near the bottom.


iGoldmine 9 Released

Created by Brian Huber on Wednesday, July 20, 2011 - 5:29pm

iGoldMine 9.0 helps customers improve their GoldMine installation by enabling them to access GoldMine features and functionality remotely from any iGoldMine supported web browser.

iGoldMine will be generally available to GoldMine customers by approximately 7/25/2011.  Some frequently asked questions are below:

Q: What’s new in iGoldMine (iGM) Plus 9.0?


Negotiating Skills with the Four Personality Types

Created by Rich Ackerman on Thursday, June 23, 2011 - 5:39pm

The included article posted by Eye on Sales, can be very useful as you pursue both new prospects and existing clients. In an earlier presentation I gave in Naperville, IL called  “6 Ways to Get 16%”, I spoke about six overlooked but simple ways to add incremental revenue to your organization’s top line. Here’s a seventh way – learn  how  to communicate effectively - both verbally and visually with your prospects and current customers.