'Houston, we have a problem'  The ‘Apollo 13 – an ITSM case experience™’ simulation game is an intense, one-day training in which ITIL concepts and processes are experienced through the use of an interactive game. In this training, real life situations taken from the Apollo 13 mission are simulated. You will work in a team, playing the roles of the mission control centrein Houston. Your mission: bring the crippled spacecraft and its crew safely home. By doing so, you and your colleagues will learn and experience all the benefits of ITIL best practice solutions.

Apollo 13 Training Brochure

Fifty-five hours and fifty-five minutes into the mission. Imagine you are on board Apollo 13 when one of your crew members reports hearing a loud ‘bang’. The bang is the explosion of the liquid oxygen tank #2 in the Service Module, providing vital oxygen used by the fuel cells that are Apollo’s primary power source. The backup battery-powered electric supply in the Command and Service Module (CSM) has a lifetime of up to ten hours. Unfortunately, you are 87 hours from home. Your spacecraft is slowly dying. You have a serious problem, unless you and the ground support staff start working as a team to solve this problem. But remember, time is running out. Fast. Welcome to the ‘Apollo 13 – an ITSM case experience™’ simulation game.

Apollo 13 Training Business Benefits:

• Gain a better understanding of the ITIL theory as it relates to the Apollo 13 case study 

• Understand the interdependency of processes and the processes’ impact on business continuity

• Lean Working processes

• Determine how good designs can improve the performance of the service department

• Discover how to improve working processes by designing and implementing as a team

• Gain insight into possible improvements in your own working environment  

• Uncover you how using a simulation for team-building can be an invaluable tool to successfully jumpstart ITIL initiatives

About Ticomix  

Ticomix is a provider of products and services for customer relationship management (CRM), sales force automation (SFA), IT service management (ITSM), information technology infrastructure library (ITIL) call centers, help desks, and computer networking. Our mission is to help our clients succeed through effective technology implementation and management. Headquartered in Rockford, Illinois, Ticomix also has a regional presence in Chicago, Illinois; Des Moines, Iowa; Cleveland, Cincinnati, and Columbus, Ohio; Indianapolis, Indiana; Milwaukee and Madison, Wisconsin; San Antonio, Houston, and Dallas, Texas. Read more...

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Through a strong partnership with AmerIT Learning, Ticomix is able to offer public and private ITIL training classes.