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Aeroprise Mobility for HEAT Software |
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Ticomix Home >> IT Service Management >> Help Desk Software >> HEAT Software >> Aeroprise for HEAT
 Aeroprise_for_HEAT
Give your support staff the ability to manage call tickets on mobile devices directly from the scene of an incident. Extending critical HEAT functionalities, rules and workflows to BlackBerry and Windows Mobile devices, cell phones and bar code scanners allows you to lower help desk costs, drive up customer satisfaction and minimize critical asset downtime.
Aeroprise Business Benefits
Decrease critical asset downtime
Instant alerts minimize downtime of critical equipment, such as health management and financial systems, by delivering real-time call ticket information to the mobile device.
Reduce help desk costs
Support staff is normally 30% more productive when they don't need to return to their desks to receive, update or close call tickets.
Improve customer service
Mobile technicians, armed with detailed information, respond to business issues quicker and close trouble tickets in real time.
Lower hardware expenses
Significantly cut your capital expenses by providing employees with mobile devices rather than expensive computer laptops and ineffective pagers.
Manage your entire IT infrastructure
Controlling complex IT operations allows you to effectively support business priorities, such as growing revenue, reducing cost and lowering risk.
Aeroprise Key Features
| Alerts |
Receive, acknowledge and open call ticket notifications with a single click |
| Create |
Create new call tickets directly from handheld devices |
| Update |
New information added to the call record is auto-stamped for audit tracking |
| Close |
HEAT system is notified as soon as an issue is resolved |
| Reassign |
Transfer the call ticket to another technician |
| Who's On |
View list of support staff currently logged onto the system and dispatch the appropriate person to quickly resolve high-priority issues |
| Search |
Find critical information in any field of the trouble ticket |
| Executive Summary |
Provides up-to-date snapshots of key performance indicators, which managers can drill into to learn more and take action |
| Customize |
Add, remove and rename any HEAT field on the mobile device |
| User Console |
With point-and-click ease, technicians can define which types of alerts, rules and data are required outside the office |
| Group Console |
Helps administrators configure and integrate Aeroprise with both customized and off-the-shelf HEAT applications |
| Security |
Users can access Aeroprise only with a valid username and password combination. For enhanced security, Aeroprise can add SSL encryption and IP address restriction capabilities |
| Automatic Device Optimization |
Applications are automatically tailored to the mobile device's screen, bandwidth, connectivity and processing power |
| Online and Offline Connectivity |
With an upgrade, you can continue to work offline as updates are seamlessly transmitted when the device is back online |
Technical Specifications
| Application Platform |
- » HEAT 8.0, 8.1, 8.3 and 8.4
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| Server Platform |
- » Windows Server 2000 and 2003
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| Mobile Platform |
- » RIM BlackBerry
- » Microsoft Windows Mobile
- » Palm Treo
- » Mobile phone browsers
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Pricing and Professional Services
- Customers can select between perpetual licenses and monthly per-user subscription fees.
- Aeroprise's Professional Services consultants help you determine how to take full advantage of our mobility solution for FrontRange HEAT.
- After a thorough assessment of your mobility requirements, we recommend and implement a solution that optimizes Aeroprise's strengths.
- The consultants follow up with health checks to ensure you are reaping the promised benefits of your investment.
Call Ticomix today at 866.842.6649 or email us at
This email address is being protected from spam bots, you need Javascript enabled to view it
This email address is being protected from spam bots, you need Javascript enabled to view it for all of your HEAT software needs.
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