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Ticomix is a provider of products and services for customer relationship management (CRM), sales force automation (SFA), IT service management (ITSM), information technology infrastructure library (ITIL) call centers, help desks, and computer networking. Our mission is to help our clients succeed through effective technology implementation and management. Headquartered in Rockford, Illinois, Ticomix also has a regional presence in Chicago, Illinois; Des Moines, Iowa; Cleveland, Cincinnati, and Columbus, Ohio; Indianapolis, Indiana; Milwaukee and Madison, Wisconsin; San Antonio, Houston, and Dallas, Texas.
Through the acquisitions of Signet, Professional edge, and most recently Datamation Dynamics, Ticomix has grown into a sustainable, reputable company. In 2005, 2006, and 2007, Ticomix was awarded top ten HEAT software partner by FrontRange Solutions. With the acquisition of Datamation Dynamics in 2007, Ticomix became the top GoldMine partner in North America. Through ongoing conferences, user groups, webinars, seminars, and training, we continue to show our support to the service desk, CRM, and networking industries.
Ticomix was founded in March of 2000 by Tim Ancona. Tim decided on the name Ticomix (pronounced Ty-com-ix) for a couple of reasons: 1) he wanted us to have a unique name so we could easily be found on the internet and 2) he used a combination of his first name and our industry to come up with the rest. If you were unsure how to pronounce our company name at first, you are not alone. Over the years, we have been called a variety of names but however you want to pronounce it, you can count us to be reliable, trustworthy, and knowledgeable.
Welcome and thank you for visiting Ticomix!
At Ticomix, we put our customers first. Our entire team has worked extremely hard to build a culture that is highly focused on the needs of our clients. While we are known for offering expertise in technical engineering, we are also known for our high quality of personalized service.
Today's marketplace demands that you have a competitive eBusiness strategy and strategic partners that can craft and deliver your plans effectively. By allowing us to advise, build, and integrate your eBusiness solutions, you too can leverage the strengths of your relationships.
We look forward to servicing you today and in the future for all of your demands brought on by the intricate world of technology.
Yours Truly,
Tim Ancona
President and CEO
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Values - Our Customer Promise
In order to provide you with the best service, we must meet and exceed your expectations in the areas of technology and customer service. We must also be considerate, caring, attentive, and responsive.
Our dedicated team promises to:
- Treat you like a person, not a corporation
- Return your calls promptly
- Provide the level of service you expect and require, including quick response in emergency situations
- Seek to add value to your business through placing your needs before our convenience
- Stay abreast of the state-of-the-art solutions to provide your business the ultimate solutions in Information System
By keeping this promise, we seek to constantly gain your respect and continually earn the reputation as one of the region's top technology providers. If we do not meet your expectations in any way, please let us know so that we can proactively improve our services for you, our customer.
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CRM Help Desk Software
GoldMine Software
HEAT Software
ITSM Software
FrontRange Voice
GoldMine Add Ons
HEAT Add Ons
CRM Help Desk Services
GoldMine Training - Statistics show that one of the most critical elements to successful CRM is proper and consistent training. Ticomix offers a unique blend of public and private GoldMine training classes to meet your company’s individual training needs.
HEAT Training - Ticomix offers HEAT training through public and private classes. Our public courses include HEAT System Administration, HEAT System Advanced Administration, and HEAT Crystal Reports.
ITIL Training - Ticomix and AmerIT Learning have joined together to offer several ITIL training options to meet your company’s individual needs. Courses can be offered in both public and private classroom settings.
Apollo 13 ITIL Training - The ‘Apollo 13 – an ITSM case experience™’ simulation game is an intense, one-day training in which ITIL concepts and processes are experienced through the use of aninteractive game. In this training, real life situations taken from the Apollo 13 mission are simulated.
CRM Success Management Training - Your business has made a significant investment in deploying CRM technology to manage and retain your top customers. It is important for you to continually manage the success of this investment.
GoldMine Consulting - Ticomix offers a variety of GoldMine consulting services for various sized organizations. The GoldMine VIP program is designed for those companies that rely on GoldMine as a crucial part of their business which need to minimize downtime while maximizing productivity.
ITIL Consulting - Ticomix is pleased to offer a full line of ITIL services to organizations looking to establish an ITIL framework within their organization. These services provide sufficient materials and guidelines to deliver quality IT services for experienced or growing IT departments.
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In an effort to constantly add value to your organization, our team is dedicated to continuous education. We are proud of the certifications that the members of our staff have received. Our areas of expertise include:
CRM
- Business Process Evaluation (CRM, Customer Service)
- Sales and Marketing Automation (CRM)
- Technical System Evaluation
- Custom and Classroom Training
- Crystal, SQL, GoldMine, Stonefield, QuoteWerks, and Sage Accpac Report Generation
- Data Management Services, Data Conversion, and Data Cleansing
- Database Development
- Database (ODBC) Interoperability, Integration, and Linking
Network Services
- LAN/WAN Design
- Network Implementation
- Network Facilities Management
- PC/Network Support Services (onsite, remote)
- Schedule and SLA Support Plans
- Hardware Configuration (onsite, remote)
- Network and Security Audit and Documentation
- Firewall/VPN Implementation and Management
- Secure Remote Access
- Desktop/Server Migration
- VOIP Planning and Implementation
- Document Facilities Management
- Xerox Copy, Scan, Print Solutions
- Xerox Color one-to-one Digital Printing Solutions
Service Desk
- Service Desk Implementation
- Technical System Evaluation
- ITIL Consulting
- Custom and Classroom Training
- Crystal, HEAT Report Generation
Technology Partners
- Altigen Communications
- Cisco
- FrontRange Solutions
- HP
- IBM
- Microsoft
- Novell
- Sage Software
- Xerox Corporation
Call Ticomix today at 866.842.6649 or email us at info@ticomix.com for all of your business technology needs. |
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