Ticomix - About Ticomix

About Ticomix

Ticomix Home >> About Us

Ticomix is a provider of products and services for customer relationship management (CRM), sales force automation (SFA), IT service management (ITSM), information technology infrastructure library (ITIL) call centers, help desks, and computer networking. Our mission is to help our clients succeed through effective technology implementation and management. Headquartered in Rockford, Illinois, Ticomix also has a regional presence in Chicago, Illinois; Des Moines, Iowa; Cleveland, Cincinnati, and Columbus, Ohio; Indianapolis, Indiana; Milwaukee and Madison, Wisconsin; San Antonio, Houston, and Dallas, Texas.

Through the acquisitions of Signet, Professional edge, and most recently Datamation Dynamics, Ticomix has grown into a sustainable, reputable company. In 2005 and 2006, Ticomix was awarded top ten HEAT software partner by FrontRange Solutions. With the acquisition of Datamation Dynamics, Ticomix became the top GoldMine partner in North America. Through ongoing conferences, user groups, webinars, seminars, and training, we continue to show our support to the service desk, CRM, and networking industries.

Ticomix was founded in March of 2000 by Tim Ancona. Tim decided on the name Ticomix (pronounced Ty-com-ix) for a couple of reasons: 1) he wanted us to have a unique name so we could easily be found on the internet and 2) he used a combination of his first name and our industry to come up with the rest. If you were unsure how to pronounce our company name at first, you are not alone. Over the years, we have been called a variety of names but however you want to pronounce it, you can count us to be reliable, trustworthy, and knowledgeable.

Welcome and thank you for visiting Ticomix!

At Ticomix, we put our customers first. Our entire team has worked extremely hard to build a culture that is highly focused on the needs of our clients. While we are known for offering expertise in technical engineering, we are also known for our high quality of personalized service.

Today's marketplace demands that you have a competitive eBusiness strategy and strategic partners that can craft and deliver your plans effectively. By allowing us to advise, build, and integrate your eBusiness solutions, you too can leverage the strengths of your relationships.

We look forward to servicing you today and in the future for all of your demands brought on by the intricate world of technology.

Yours Truly,

Tim Ancona

President and CEO

Values - Our Customer Promise

In order to provide you with the best service, we must meet and exceed your expectations in the areas of technology and customer service. We must also be considerate, caring, attentive, and responsive.

Our dedicated team promises to:

Treat you like a person, not a corporation
Return your calls promptly
Provide the level of service you expect and require, including quick response in emergency situations
Seek to add value to your business through placing your needs before our convenience
Stay abreast of the state-of-the-art solutions to provide your business the ultimate solutions in Information System

By keeping this promise, we seek to constantly gain your respect and continually earn the reputation as one of the region's top technology providers. If we do not meet your expectations in any way, please let us know so that we can proactively improve our services for you, our customer.

Services and Capabilities

In an effort to constantly add value to your organization, our team is dedicated to continuous education. We are proud of the certifications that the members of our staff have received. Our areas of expertise include:

CRM

Business Process Evaluation (CRM, Customer Service)
Sales and Marketing Automation (CRM)
Technical System Evaluation
Custom and Classroom Training
Crystal, SQL, GoldMine, Stonefield, QuoteWerks, and Sage Accpac Report Generation
Data Management Services, Data Conversion, and Data Cleansing
Database Development
Database (ODBC) Interoperability, Integration, and Linking

Network Services