GoldMine Enterprise Edition Voice—integrate in/out bound call management and calling campaigns for your customer service contact center

Improve agent productivity.

Increase customer satsifaction.

FrontRange Customer Service supports the most common customer service client interaction medium: the phone. With voice enablement and its native Computer Telephony Integration (CTI), not only can you improve agent productivity with features such as screen pops, whisper coaching, call recording and playback, but your clients will be pleased because of afterhours support, integrated voice response systems and skills-based routing capabilities that ensure their answers get immediate attention from the right customer service agent at the right time.

With EE Voice solutions you also have the ability to perform outbound calling interactions and manage all your outbound telephony needs to inform clients of pertinent customer service information such as case status updates or order fulfillments.

Furthermore, the system can also be used by internal staff to obtain service updates and notifications. Leverage predictive dialing capabilities to dynamically create and prioritize calls lists for sophisticated call recycling, improved agent productivity and higher client touch points and call rates. Proactively manage your customer support interactions to increase the response rate for your customer service organization.

Voice Enabled Customer Service Product Solution:

• Screen pops
• Skills based routing
• Unified Messaging
• Click to dial – softphone support
• Outbound Dialing
• Self help & After hours service
• Transaction record(s) update
• Service call reporting
• Native computer telephony integration (CTI)

Why FrontRange Voice Enabled Customer Service?

• Improve Customer Loyalty and Satisfaction by anticipating customers’ needs with Voice integration
• Enhance service staff productivity through Screen Pop’s, Skill Based Routing and Unified Messaging
• Leverage Outbound dialing for faster consistent client communication
• Reduce IT costs by leveraging both FrontRange Customer Service + Voice systems
• Improve existing Customer Service Management ROI by implementing Voice
• Analyze client interactions to better match client needs, where required, and when desiredReport on service technician activities to help disperse knowledge and train new staff

Get Started

Call Ticomix today at 779-423-6200 to discuss Frontrange Voice solutions for your business, or click here to have someone contact you.

Product Brochure

Explore the Frontrange Voice product brochure for more details.