ON THIS PAGE:  IT Process Management Consulting  |  Service Desk Assessment Consulting  |  ITIL Framework Consulting

Overview: Continually Striving for Best Practices

Ticomix continually builds better and best practices with every new client we work with, benefitting all our clients by enabling them with improved processes, workflow and technology tools. We proudly extend our skilled and experienced professionals to your IT Service Management organization.

Ticomix has a heritage of exclusively hiring, educating and training our own IT professionals—from consultant to technician, you can be assured you are working with the very best the industry has to offer.

What sets Ticomix apart?

"Partner" Mindset: Ticomix can partner with you as much or as little as required. We can provide simple upgrade assistance all the way to a full, end-to-end functional and technical implementation project.

"Client-focused" vs. "Product-focused": We are product and solution agnostic. We are not influenced by external vendors. We only deliver solutions that are specific and results oriented to your organization.

Both of these differentiators provide you with the most affordable, industry-best solutions.

IT Process Management Consulting:

Goal: To review, assess and recommend better and best practices in service management design and operations.

Approach: We will provide a scorecard with an assessment of key support practices to identify potential opportunities for process improvement. Your Service Desk system offers powerful functionality right out of the box.  With an additional investment beyond your first phase you can extend HEAt, or ITSM  to automate, measure, and improve the levels of the services that you provide.

Consulting Rates: Based on a per day basis and a clearly defined scope of work.

Ready to Get Started?

If you are ready to take action, we'd like to offer you a free initial consultation to help you out! Included in the initial consultation are:

• IT Process Management strategy discussion with a Ticomix IT expert.
• Needs analysis and determination of project scope.
• Free, comprehensive quote tailored to your organization's needs.

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Service Desk Assessment Consulting:

Goal: To review client's current solutions capabilities and limitations, focusing on improvement of current solution.

Approach: The Ticomix ITSM System Assessment is designed for organizations that have an established ITSM Service Desk system and are looking to expand, enhance utilization, or to gain a clear picture of the system condition.  The Assessment identifies a baseline for the current system that is a valuable first step when planning for an upgrade, adding functionality or resolving on-going issues.

Consulting Rates: Based on a per day basis and a clearly defined scope of work.

Ready to Get Started?

If you are ready to take action, we'd like to offer you a free initial consultation to help you out! Included in the initial consultation are:

• Service Desk strategy discussion with a Ticomix service expert.
• Needs analysis and determination of project scope.
• Free, comprehensive quote tailored to your organization's needs.

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ITIL Framework Consulting:

Goal: To review, assess and build a road map to full or partial ITIL implementation.

Approach: Being ready for ITIL in your organization goes way beyond getting people certified, or finding some Service Desk tool that supports the ITIL processes. You need to know if your organization, people, and current process handling is conducive to the ITIL framework. You need to determine how much you can adapt, how far you can go, where you want to go with ITIL. Ticomix has the people (ITIL Service Master Level), and the experience to produce a great ITIL experience in your organization. Let us tell you about our client successes.

Consulting Rates: Based on a per day basis and a clearly defined scope of work.

Ready to Get Started?

If you are ready to take action, we'd like to offer you a free initial consultation to help you out! Included in the initial consultation are:

• ITIL Framework strategy discussion with a Ticomix ITIL expert.
• Needs analysis and determination of project scope.
• Free, comprehensive quote tailored to your organization's needs.

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