Powerful, easy to deploy, web and e-mail reporting
for HEAT Help Desk

New for 2012! SMART Version 3!
Smarter reports. Smarter decisions.

SMART is a powerful web based report solution for HEAT that was developed by using Service Management Best Practices as the foundation and by leveraging Microsoft SQL Reporting Services.

SMART for HEAT includes a Web console with access to best practice reports designed by service management experts. These parameter-driven reports provide graphs, charts and drill-down functionality that deliver real-time information to enhance IT support processes and drive decisions.

New Repots & Enhancements

SMART v3, released for 2012, provides enhanced design, improved navigation and key trending metrics to empower management to make data-driven decisions.

These new reports now include “SMART Navigator” for easy filtering, improved drill-down capabilities and the ability to view related metrics in one single view.  The expansion of aging and trending reports and the addition of SLA and customer satisfaction tracking provide new, critical management tools

New reports include:  Aging Reports, Trending Reports, SLA Reports, Survey Reports, HEAT Admin Reports and much more.

SMART for HEAT key
features include:

• Intuitive web interface
• Easy export to Excel, PDF, other formats
• Fast, cost-effective deployment
• Report delivery, via Web/e-mail
• Best practice pre-built reports
• Customizable with off-the-shelf software
• Solution-based on SQL Server Reporting Services

Interested in SMART?

Click below for a full SMART demo
or consultation, or for a
personalized SMART quote.

Request a SMART Demo ►

Request a SMART Quote ►

Or simply call Ticomix today at 779-423-6200.

SMART v3 Reports: Sample Screenshots

Active Incident Dashboard
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Active Incidents by Call Type
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Incident & Assignment Meantimes
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Open vs. Closed Tickets
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Additionally, users can “subscribe” to reports, having them automatically e-mailed to them on a regularly scheduled basis.

25 years of experience went into developing this series of service management reports that to provide a solid base for reporting, monitoring and analyzing IT support processes.  Additionally, Ticomix can assist in creating customized reports for HEAT software to complement those provided out-of-the-box in the toolkit.

Interested in SMART for HEAT?

Request a SMART Demo or get a personalized SMART Quote today. Or simply call us at 779-423-6200 with any questions you may have.

Already own SMART for HEAT?

If you are currently on maintenance, SMART Version 3 is free! If you are not on maintenance, ask us about a special upgrade offer when you call us at 779-423-6200.