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ON THIS PAGE: HEAT Training | ITIL v3 Training | ITIL Simulation: Apollo 13 | IT Simulation: Grab@Pizza |
HEAT Admin Training & CertificationTraining Details & Registration Info: use our Events Calendar to find dates of upcoming HEAT training seminars. Overview: Ticomix offers HEAT software training through public and private classes to help you get the most out of your HEAT software investment. Our courses include HEAT Administrator, HEAT Advanced Administrator, and Designing HEAT Reports with Crystal Reports Designer. We can also customize HEAT software training classes to fit your individual needs. About the Classes:HEAT Administrator TrainingCost: $1995 per person Description: The HEAT System Administration training course is designed to enable the HEAT System Administrator to effectively design and maintain the HEAT software system. Administrative topics include call logging, automation, management and reporting tools, customization, maintenance and security. Dates: Find upcoming dates on our Events Calendar ► Group Discounts: Save $700 by registering additional attendees at only $1295 each! To obtain discount please call Erin Rickabaugh at 779-423-6200 for coupon code to use at registration. HEAT "Advanced" Administrator TrainingCost: $2295 per person Description: The HEAT Advanced Administrator training course is designed to enable the experienced HEAT Administrator to use advanced call logging and customization, business process automation module (BPAM), AutoTicket generator (ATG), iHEAT, HEAT Web Center, LDAP, importing data and integration with GoldMine. Dates: Find upcoming dates on our Events Calendar ► Group Discounts: Receive 50% for a 2nd attendee from the same company. To obtain discount please call Erin at 779-423-6249 for coupon code to use at registration. HEAT Crystal Reports TrainingCost: $1995 per person Description: The HEAT Crystal Reports training course is designed to teach the report builder the fundamentals of HEAT reporting through Crystal Reports including how to create a basic report; connecting to the HEAT database through Crystal; the HEAT table structure; creating parameters, formulas, running totals and summaries; and how to report on the most common metrics required by service desks. Dates: Find upcoming dates on our Events Calendar ►
If you don't see the training you're looking for on the Events Calendar and would like to know when the next class will be scheduled, please call Erin Rickabaugh at 779-423-6200 or send her an e-mail. |
ITIL Version 3 Training & CertificationTicomix combines a unique focus on equipping, a passionate pursuit of ITIL education best practices, deep-rooted customer service and IT professional experience with a cost-conscious delivery model. Our goal is to provide the industry's best value, satisfaction and top trainers in ITIL education today. With a real-world best practices approach to ITIL training—not just books and certification exams—you will leave the class with a thorough understanding of the ITIL framework and processes as well as the practical applications to effectively utilize ITIL in your organization. Cost is $1695 per person for this 3-day classroom experience (certification exam included). Please Contact Us today or call us directly at 779-423-6200 for information on upcoming HEAT Training classes.
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IT and Business Alignment Roles and Strategy simulation and trainingGrab@Pizza could be the most relevant simulation to be offered to the ITSM Industry. It’s suitable for both IT and business people who work together to achieve win-win creation of high quality IT services that truly meet the needs of the business. Just how aligned is your IT organization with your business? We hear this concept every day. Are both on the same page? From the folks that brought you the award winning Apollo 13, GamingWorks has designed Grab@Pizza to coach—via experience—IT and business management in practical methods to insure you’re all thinking strategically together. Cost is $1695 per person for this 1-day intensive session. Please Contact Us today or call us directly at 779-423-6200 for information on upcoming HEAT Training classes. |
