Award-winning CRM solutions for all types & sizes of organizations. Manage client relationships, improve marketing effectiveness, grow your bottom line! Learn More ►

GoldMine® Add-on Products - Take GoldMine to the next level.

CRM Solutions for: Mobile | Reporting | Voice

GoldMine CRM Webinars from Ticomix Find Upcoming | View Archived

GoldMine® Training & Support - Empower your team with Best-in-Class training & support.

BreakingAway™ for Financial Professionals - The only GoldMine® overlay made FOR financial professionals BY financial professionals.

A full-featured, out-of-the-box support solution, HEAT is an affordable, easy-to-use help desk application, among the industry's lowest TCO. Explore HEAT ►

FrontRange ITSM's modular, pre-integrated set of 9 modules allows you to choose the functionality your business needs now and add more later. Explore ITSM ►

Cloud-based, ITIL-certified Service Management solution. Experience Service Management that’s cost effective, efficient and simple to get started. Explore ITSM SaaS² ►

WEBINARS: Find Upcoming HEAT Webinars on our Events Calendar | View Archived HEAT Webinars Here

Technology is not just a cost of doing business but an enabler to achieve a competitive advantage. With an industry-best backup & data recovery service, managed IT services and key vendor partnerships, Ticomix can give YOU the advantage. Learn more ►

Bulletproof 2.1 Backup & Data Solution ► More than just backup, it's a total computing solution.

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Xerox Multi-functional Devices ► Full selection of copiers & printers, with expert installation, training and support.

CISCO VoIP Phone Systems ► Phones, routers, switches, fully integrated into your PC network.

Upcoming Networking Events ► Find upcoming webinars, training & seminars on our Events Calendar.

Whether your business requires specialized software solutions or completely custom-written applications, the Business Services team at Ticomix is ready to help. Learn More ►

Specialized Software Solutions:

ALERE Accounting & Financial Software ►

ALERE Manufacturing Software ►

Unity Barcode Data Collection Software ►

Abra HR & Payroll Software ►

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Reporting & Data Analysis ► Microsoft SSRS, Crystal Reports, MySQL, FoxPro and other reporting & analysis tools.

Successful businesses around the world run on Cisco.

And now, Ticomix is your trusted Cisco Premier Certified Partner. See benefits of working with a Premier partner ►

Overview of Services - Networking, phones, security, mobility, wireless. Learn More ►

Products/Services Showcase - Dig deep into Ticomix’s broad range of Cisco solutions. Download resources, watch video documentation, view case studies & white papers. Explore Showcase ►

» FrontRange ITSM Self Service

FrontRange ITSM Self Service

FrontRange ITSM Self Service—24/7 web-based self service tool for ITSM

Quickly Reduce Call Volumes

The FrontRange ITSM Self Service module provides a web-based self-service tool, opening up your service desk for 24/7 access. Customer empowerment is achieved when both internal and external customers can submit and track requests themselves.

Easy integration into the corporate website or employee portal means users will always know where to turn to get the service they need, anytime, anywhere.

Benefits

Increase service levels while lowering cost
Extend hours service is available
Increase customer satisfaction
Lower incoming call volumes
Reduce per-incident costs
Free service desk staff to focus on resolution

Features

Web access-Enable customers to log from any Web browser, lowering your costs per transaction
Simple, intuitive user interface-Self Service's friendly, easy-to-use interface encourages customer use
Flexible deployment-Deploy with full functionality locally or as a Web solution

Valuable Integration capabilities

Integrate Self Service with Change Management to ensure that IT issues that affect overall infrastructure are logged in Change Management, allowing you to monitor approval status.

Do you...

Not have a Service Desk Solution?
Need to update your software tool for Service Desk?
Require an ITIL Compliant Service Desk Tool?
Require on-premise capability?
Require subscription (SaaS) capability?
Require only limited Service Catalog capability?
Require a full capability Service Catalog?

If you answered Yes then click here for a product demo or free initial consultation. You can also call Ticomix at 779-423-6200 to speak to an ITSM expert.

5642 North Second Street
Loves Park, IL 61111
main: 779-423-6200
fax: 815-636-1480

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Since 2000, Ticomix has been helping small-to-medium businesses succeed by implementing innovative technology solutions—from CRM to ITSM, to Networking and custom software applications.

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