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FrontRange ITSM Knowledge
FrontRange ITSM Knowledge—Centralize Key Service Desk Incident and Problem Solutions and Resolutions.
Create a knowledge repository for your business.
The FrontRange ITSM Knowledge Management module is a tool for building your organization's knowledge repositories, and creating access for the knowledge consumers to easily find the information that will be valuable to them.
Knowledge Management also provides a business management system that allows your knowledge workers to continuously refine articles and solutions to ensure accurate, up-to-date information. By integrating the knowledge base with Self Service, your service portal becomes a self help system to enable users to solve their own problems reducing agent intervention dramatically.
Benefits
- Increase service, while reducing costs
- Increase front-line resolution by up to 85%
- Reduce call escalations
- Improve customer satisfaction
- Reduce training time and costs—enable new employees to get up to speed quicker with less impact on co-workers' productivity
- Reduce staff churn
- Capture value from customer interactions and business operations in an actionable form for the rest of your organization
Features
- Knowledge integrity: Allow your current knowledge providers to refresh the business management system database and add new solutions in real time
- Advanced search capabilities: Search directly from within FrontRange IT Service Management, ensuring you know search context every time
- Capture information in real time: Ensure that repeat questions have readily found answers the next time asked, improving response times and end user satisfaction
- Standards-based integration capabilities
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Do you...
- Not have a Knowledge Base Tool?
- Need to update your existing Knowledge Base Tool?
- Need a Knowledge Base Tool for agents as well as customers?
If you answered Yes then click here for a product demo or free initial consultation. You can also call Ticomix at 779-423-6200 to speak to an ITSM expert. |
