HEAT Webinar Archives

 Free Webinars, HEAT 9.5, ITSM, IT Service Management, FrontRange

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Looking for Upcoming Webinars? Find them on our Events Calendar »

FrontRange Update – A HEAT Customer Special Webinar with Sneak Peek at HEAT Cloud »

You may have noticed some changes at FrontRange lately. The new logo and new website are some of the more obvious changes – but you may have also noticed that the entire product line has been re-branded “HEAT.” Also, exciting new options for existing customer have become available. This informative webinar will answer such questions as:

  • What’s the difference between HEAT Help Desk, HEAT Service Management and HEAT Cloud Solutions?
  • What does the roadmap look like for your specific solution?
  • Does it cost more to move to HEAT Cloud?
  • Are there any special offers for existing HEAT customers to migrate to the cloud, or expand their current HEAT premise solution?
  • HEAT Cloud Live Demo

Whether you are looking to expand your current system, or learn about future options this special HEAT customer webinar will help you plan for 2013.

Yes! HEAT Can Do That! »

Are You Leveraging Your HEAT System to the Fullest?

If your HEAT system is currently being used to simply track issues, you’ve just scratched the service of what it can do to enhance processes and improve efficiencies.  See how HEAT can be easily expanded to enable you to:

  • Manage assets and inventory
  • Improve Change Management workflow and the approval process
  • Expand to non-IT business areas such as Facilities Management, HR requests and external customer support
  • Manage Service Level Agreements and automate Customer Satisfaction surveys
  • Gain powerful insight through new reporting options

So when asked whether HEAT can help improve a process, more often than not, the answer is “Yes”.  Best of all, since you already own HEAT the cost to expand its use is often minimal, and Ticomix can help.

Are you considering migrating to ITSM SaaS? »

Have you been thinking about moving from your premise-based HEAT® system to the Cloud? Find out why the timing may never be better. We’ll help answer questions including:

  • How do you determine if ITSM SaaS is right for you?
  • What Does a Feature Comparison Between ITSM SaaS (Cloud) and HEAT (premise) look like?
  • What licensing is included if you migrate from HEAT to SaaS?
  • What can I expect in terms of the physical migration?

Plus, you’ll also get a short, live tour of ITSM SaaS.

So whether you are looking to move quickly, or just planning for the future and curious about your options, join this SaaS webinar to learn the important factors for evaluating your Service Desk SaaS and Premise options.

New SMART Version 3 for HEAT! E-mail/ Web-Based Reporting Solutions »

Smarter Reports. Smarter Decisions.

SMART v3, released for 2012, provides enhanced design, improved navigation and key trending metrics to empower management to make data-driven decisions.

These new reports now include “SMART Navigator” for easy filtering, improved drill-down capabilities and the ability to view related metrics in one single view. The expansion of aging and trending reports and the addition of SLA and customer satisfaction tracking provide new, critical management tools.

New reports include: Aging Reports, Trending Reports, SLA Reports, Survey Reports, HEAT Admin Reports, and much more.

Smart Reporting for HEAT is a powerful Web/email-based reporting tool that applies Service Management Best Practices as a foundation and leverages Microsoft SQL Reporting Services.

SMART for HEAT includes a Web console with access to a series of Best Practice reports designed specifically for HEAT. These parameter-driven reports provide graphs, charts and drill-down functionality that will deliver “real time” information to support processes and drive management decisions.

During this FREE webinar, Ticomix provides a DEMO, demonstrate various SMART reports and discuss the following key features:

  • Intuitive web interface
  • Best practice pre-built reports
  • Report delivery, via email, with automated options
  • Effortless export to Excel, PDF & other formats
  • Powerful analytics
  • Immediate, cost effective deployment

HEAT Service Desk – LIVE Tour »

Built on more than 15 years of service management experience, award-winning HEAT help desk software integrates core service and support components into one complete help desk software solution to reduce costs and increase operational efficiency.

Find out how FrontRange’s HEAT Software can enhance service management processes, IT effectiveness, and improve customer satisfaction!  Join Ticomix for this FREE webinar, to learn more about:

  • Service management best practices
  • Workflow automation
  • Customer self-service
  • Knowledge management
  • Asset management
  • Voice integration and more!

SMART Reporting for HEAT Software: E-mail/Web-Based Reporting Solutions »

If you currently use HEAT to automate your service desk, why not let SMART automate your reporting?

SMART Reporting for HEAT is a powerful Web/email-based reporting tool that applies Service Management Best Practices as a foundation and leverages Microsoft SQL Reporting Services.

SMART for HEAT includes a Web console with access to a series of Best Practice reports designed specifically for HEAT. These parameter-driven reports provide graphs, charts and drill-down functionality that will deliver “real-time” information to support processes and drive management decisions.

During this FREE webinar, Ticomix will demonstrate various SMART reports and discuss the following key features:

  • Intuitive web interface
  • Best practice pre-built reports
  • Report delivery, via email, with automated options
  • Effortless export to Excel, PDF & other formats
  • Powerful analytics
  • Immediate, cost-effective deployment

Find Upcoming HEAT Webinars on our Events Calendar »