Click titles to start webinar (opens in new window).Looking for Upcoming Webinars? Find them on our Events Calendar ►
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FrontRange Update - A HEAT Customer Special Webinar with Sneak Peek at HEAT Cloud ►You may have noticed some changes at FrontRange lately. The new logo and new website are some of the more obvious changes - but you may have also noticed that the entire product line has been rebranded "HEAT." Also, exciting new options for existing customer have become available. This informative webinar will answer such questions as:
Whether you are looking to expand your current system, or learn about future options this special HEAT customer webinar will help you plan for 2013. |
Yes! HEAT Can Do That!►Are You Leveraging Your HEAT System to the Fullest? If your HEAT system is currently being used to simply track issues, you’ve just scratched the service of what it can do to enhance processes and improve efficiencies. See how HEAT can be easily expanded to enable you to:
So when asked whether HEAT can help improve a process, more often than not, the answer is “Yes”. Best of all, since you already own HEAT the cost to expand its use is often minimal, and Ticomix can help. |
Are you considering migrating to ITSM SaaS?►Have you been thinking about moving from your premise-based HEAT® system to the Cloud? Find out why the timing may never be better. We’ll help answer questions including:
Plus, you’ll also get a short, live tour of ITSM SaaS. So whether you are looking to move quickly, or just planning for the future and curious about your options, join this SaaS webinar to learn the important factors for evaluating your Service Desk SaaS and Premise options. |
New SMART Version 3 for HEAT! E-mail/ Web-Based Reporting Solutions ►Smarter Reports. Smarter Decisions. SMART v3, released for 2012, provides enhanced design, improved navigation and key trending metrics to empower management to make data-driven decisions. These new reports now include "SMART Navigator" for easy filtering, improved drill-down capabilities and the ability to view related metrics in one single view. The expansion of aging and trending reports and the addition of SLA and customer satisfaction tracking provide new, critical management tools. New reports include: Aging Reports, Trending Reports, SLA Reports, Survey Reports, HEAT Admin Reports, and much more. Smart Reporting for HEAT is a powerful Web/email-based reporting tool that applies Service Management Best Practices as a foundation and leverages Microsoft SQL Reporting Services. SMART for HEAT includes a Web console with access to a series of Best Practice reports designed specifically for HEAT. These parameter-driven reports provide graphs, charts and drill-down functionality that will deliver "real time" information to support processes and drive management decisions. During this FREE webinar, Ticomix provides a DEMO, demonstrate various SMART reports and discuss the following key features:
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HEAT Service Desk - LIVE Tour ►Built on more than 15 years of service management experience, award-winning HEAT help desk software integrates core service and support components into one complete help desk software solution to reduce costs and increase operational efficiency. Find out how FrontRange’s HEAT Software can enhance service management processes, IT effectiveness, and improve customer satisfaction! Join Ticomix for this FREE webinar, to learn more about:
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SMART Reporting for HEAT Software: E-mail/Web-Based Reporting Solutions ►If you currently use HEAT to automate your service desk, why not let SMART automate your reporting? SMART Reporting for HEAT is a powerful Web/email-based reporting tool that applies Service Management Best Practices as a foundation and leverages Microsoft SQL Reporting Services.
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