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New SMART Version 3 for HEAT! E-mail/ Web-Based Reporting Solutions ►Smarter Reports. Smarter Decisions. SMART v3, released for 2012, provides enhanced design, improved navigation and key trending metrics to empower management to make data-driven decisions. These new reports now include "SMART Navigator" for easy filtering, improved drill-down capabilities and the ability to view related metrics in one single view. The expansion of aging and trending reports and the addition of SLA and customer satisfaction tracking provide new, critical management tools. New reports include: Aging Reports, Trending Reports, SLA Reports, Survey Reports, HEAT Admin Reports, and much more. Smart Reporting for HEAT is a powerful Web/email-based reporting tool that applies Service Management Best Practices as a foundation and leverages Microsoft SQL Reporting Services. SMART for HEAT includes a Web console with access to a series of Best Practice reports designed specifically for HEAT. These parameter-driven reports provide graphs, charts and drill-down functionality that will deliver "real time" information to support processes and drive management decisions. During this FREE webinar, Ticomix provides a DEMO, demonstrate various SMART reports and discuss the following key features:
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HEAT Service Desk - LIVE Tour ►Built on more than 15 years of service management experience, award-winning HEAT help desk software integrates core service and support components into one complete help desk software solution to reduce costs and increase operational efficiency. Find out how FrontRange’s HEAT Software can enhance service management processes, IT effectiveness, and improve customer satisfaction! Join Ticomix for this FREE webinar, to learn more about:
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SMART Reporting for HEAT Software: E-mail/Web-Based Reporting Solutions ►If you currently use HEAT to automate your service desk, why not let SMART automate your reporting? SMART Reporting for HEAT is a powerful Web/email-based reporting tool that applies Service Management Best Practices as a foundation and leverages Microsoft SQL Reporting Services.
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