Catapult Your Sales & Marketing Effectiveness.


GoldMine CRM software

On-Premise CRM Solution.

Empower your team with the most robust CRM on the market, with extensive add-ons, full customizations and industry-leading ROI.

Explore GoldMine ►

 

SugarCRM Platinum Partner

Cloud-Based or On-Premise CRM Solution.

Simple, quick to deploy and easy to learn. SugarCRM is the most cost-effective solution in the browser-based CRM landscape.

Explore SugarCRM ►

 


More CRM Resources:

Webinars - Upcoming  |  Webinars - Archived

Training & Support for your organization

BreakingAway GoldMine overlay for financial professionals
GoldMine overlay for Financial Professionals

 

Innovative IT Service Management Solutions.


HEAT help desk ticketing software

A full-featured, out-of-the-box support solution, HEAT is an affordable, easy-to-use help desk application, among the industry's lowest TCO. Explore HEAT ►

 

FrontRange Solutions IT Service Management

FrontRange ITSM's modular, pre-integrated set of 9 modules allows you to choose the functionality your business needs now and add more later. Explore ITSM ►

 

FrontRange SaaS2

Cloud-based, ITIL-certified Service Management solution. Experience Service Management that’s cost effective, efficient and simple to get started. Explore ITSM SaaS2 ►

 

ServiceNow cloud help desk ticketing service

ServiceNow is a leading provider of cloud-based services designed automate enterprise IT operations. Explore ServiceNow ►

WEBINARS:  Find Upcoming Webinars on our Events Calendar  |  View Archived Webinars Here

 

Networking, Network Hosting, Data Backup & Disaster Recovery.


Technology is not just a cost of doing business but an enabler to achieve a competitive advantage. With an industry-best backup & data recovery service, managed IT services and key vendor partnerships, Ticomix can give YOU the advantage. Learn more ►

 

Bulletproof Data Backup & Recovery
Bulletproof 2.1 Backup & Data Solution ► More than just backup, it's a total computing solution.

Ticomix IT 2.0 Managed Services
IT 2.0 Managed Services ► No more surprises—flat-fee IT support and network hosting.

 

Upcoming Networking Events ► Find upcoming webinars, training & seminars on our Events Calendar.

 

Custom Programming Solutions for Your Unique Needs.


Whether your business requires specialized software solutions or completely custom-written applications, the Business Services team at Ticomix is ready to help. Learn More ►

 

Specialized Software Solutions:

ALERE Accounting & Financial Software ►

ALERE Manufacturing Software ►

Unity Barcode Data Collection Software ►

Abra HR & Payroll Software ►

 

Custom Software Development ► Professional requirements analysis, database design, implementation—PC & web applications.

Reporting & Data Analysis ► Microsoft SSRS, Crystal Reports, MySQL, FoxPro and other reporting & analysis tools.

 

Premier Certified Cisco Engineering, Sales & Support.


Successful businesses run on Cisco & Ticomix

 

Successful businesses around the world run on Cisco.

And now, Ticomix is your trusted Cisco Premier Certified Partner. See benefits of working with a Premier partner ►

Overview of Services - Networking, phones, security, mobility, wireless. Learn More ►

 

TechDay14 | March 18th | 12:30–5PM
A complimentary half-day showcase of cutting edge technology. Wireless, data management, cloud storage. Vendor booths and featured keynote speakers. Hors d'oeuvres & beverages. Details & Registration ►

 

» IT Service Management

IT Service and Infrastructure Management Solutions—for an industry in transformation.


 

Are you looking for the right IT Service Management Solution?

From IT supporting just internal customers, to IT supporting all of a company’s customers, today's IT infrastructures must adopt a 360-degree view of the customer. This approach must be managed with precision, accountability and ease of access, and nothing can be left out:

  • Integrating IT efforts not just with the business but into the business
  • Incorporating the long-term effects of SaaS and VDI
  • Supporting emerging wireless technologies, smart phones, mobile devices

These aren't just passing trends, and you don't want your organization left behind.

From the Service Desk, to utilizing ITIL framework, to IT Asset discovery, to IT Asset lifecycle management—Ticomix will help get your IT Service Management projects done quickly, with results beyond expected.

 

IT Service Management Product/Software Offerings:

IT Service Management Software

 

HEAT Help Desk Software

Frontrange ITSM

 

 

IT service management solutions address the IT support needs of internal employees and external customers and are typically organized around an IT help desk or service desk. Your organization may have different needs than others but they should be addressed with the right procedures and technologies.
Explore IT Service Management Software

IT Asset Management Software

 

FrontRange IT Asset Management | Discovery 9

Asset Management allows you to comprehensively manage and track all the IT assets in your enterprise. Every organization requires an IT asset management program, whether to simply get a handle on what you own and where it is located, to meet new demands (eg. upgrades), or to meet audit or compliance-related regulations (eg. Sarbanes-Oxley). Explore IT Asset Management Software

Voice Integration Solutions

 

FrontRange IT Voice Integration Solutions

Effective voice integration is the foundation for a cost-effective, customer-pleasing communications strategy. Replace expensive and limited proprietary telephony hardware with standards-based software solutions that optimize equipment choices, deploy rapidly, integrate seamlessly, and easily align with changing business processes, demand, and staffing. Explore Voice Integration Solutions

ITSM Reporting & Analytics

 

ITSM Reporting & Analytics | Crystal Reports | Microsoft SQL SRS | SMART for HEAT

Improve business decisions with real-time reporting and analytics. Modern service and help desk activities are increasignly turning to accurate data over outdated opinions, and this relies on delivering critical information quickly and accurately—often "on the fly." Explore ITSM Reporting & Analytics Solutions

 

IT Service Management Professional Services:

Expert ITSM Consulting Services

 

Expert ITSM Consulting | IT Process Management | Service Desk Assessment | ITIL Framework Consulting

From IT Process Management, to Service Desk Assessment, to ITIL Framework Consulting and Training, Ticomix brings all the pieces together in our array of professional consulting offerings.
Explore ITSM Consulting Services

ITSM & HEAT Training Programs

 

ITSM & HEAT Training | HEAT Admin & Advanced Admin Training | ITIL Apollo 13 | Grab@Pizza IT AlignmentWith HEAT Admin and Advanced Admin training, ITIL V3 training, plus industry-recognized ITIL and IT Alignment simulation training to improve your IT staff performance, Ticomix is committed to educating you for success.
Explore ITSM & HEAT Training Programs