Customer Relationship Management, CRM Software, GoldMine

Award-winning CRM solutions for all types & sizes of organizations. Manage client relationships, improve marketing effectiveness, grow your bottom line! Learn More

Explore GoldMine Premium Edition 9.0

Explore GoldMine Enterprise Edition 6.3.1

 

GoldMine® Add-on Products - Take GoldMine to the next level.

CRM Solutions for:  Mobile  |  Reporting  |  Voice


GoldMine CRM Webinars from TicomixFind Upcoming  |  View Archived

 

GoldMine® Training & Support - Empower your team with Best-in-Class training & support.

BreakingAway GoldMine overlay for financial professionals
BreakingAway™ for Financial Professionals
- The only GoldMine® overlay made FOR financial professionals BY financial professionals.

 

IT Service Management Software, HEAT, ITSM, SaaS, ITIL

HEAT Ticketing Help Desk Software

A full-featured, out-of-the-box support solution, HEAT is an affordable, easy-to-use help desk application, among the industry's lowest TCO. Explore HEAT ►

 

FrontRange ITSM 7.0 Software

FrontRange ITSM's modular, pre-integrated set of 9 modules allows you to choose the functionality your business needs now and add more later. Explore ITSM ►

 

FrontRange ITSM SaaS Cloud-based Help Desk

Cloud-based, ITIL-certified Service Management solution. Experience Service Management that’s cost effective, efficient and simple to get started. Explore ITSM SaaS2 ►

WEBINARS:  Find Upcoming HEAT Webinars on our Events Calendar  |  View Archived HEAT Webinars Here

 

Networking, Hosting, Backup & Data Recovery

Technology is not just a cost of doing business but an enabler to achieve a competitive advantage. With an industry-best backup & data recovery service, managed IT services and key vendor partnerships, Ticomix can give YOU the advantage. Learn more ►

 

Bulletproof Data Backup & Recovery
Bulletproof 2.1 Backup & Data Solution ► More than just backup, it's a total computing solution.

Ticomix IT 2.0 Managed Services
IT 2.0 Managed Services ► No more surprises—flat-fee IT support and network hosting.

 

Xerox Multi-functional Devices ► Full selection of copiers & printers, with expert installation, training and support.

CISCO VoIP Phone Systems ► Phones, routers, switches, fully integrated into your PC network.

Upcoming Networking Events ► Find upcoming webinars, training & seminars on our Events Calendar.

 

Business Intelligence, Custom Software, Unity, Alere, Abra

Whether your business requires specialized software solutions or completely custom-written applications, the Business Services team at Ticomix is ready to help. Learn More ►

 

Specialized Software Solutions:

ALERE Accounting & Financial Software ►

ALERE Manufacturing Software ►

Unity Barcode Data Collection Software ►

Abra HR & Payroll Software ►

 

Custom Software Development ► Professional requirements analysis, database design, implementation—PC & web applications.

Reporting & Data Analysis ► Microsoft SSRS, Crystal Reports, MySQL, FoxPro and other reporting & analysis tools.

 

Cisco Premier Certified Engineering, Sales & Support for Illinois & Wisconsin

Successful businesses run on Cisco & Ticomix

 

Successful businesses around the world run on Cisco.

And now, Ticomix is your trusted Cisco Premier Certified Partner. See benefits of working with a Premier partner ►

Overview of Services - Networking, phones, security, mobility, wireless. Learn More ►

 

Products/Services Showcase - Dig deep into Ticomix’s broad range of Cisco solutions. Download resources, watch video documentation, view case studies & white papers. Explore Showcase ►

 

» Webinar Archives


Archived GoldMine CRM Webinars from Ticomix


Click titles to start webinar (opens in new window).

Looking for Upcoming Webinars? Find them on our Events Calendar ►

 


GoldMine Premium Edition 9.0 Overview ►

See the newest version of GoldMine (Premium Edition 9.0) which now includes complete Outlook Integration and a new Dashboards module. Find out how these and other features of Goldmine Premium Edition - including the intuitive, easy-to-use interface with powerful navigation features and the Customer Service module - can help your organization get better results in sales, marketing, and customer service.


GoldMine Best Practices: eMarketing for GoldMine/IntelliClick ►

Learn how your organization can use GoldMine for eMarketing to generate more interest in your products and services, and create more sales opportunities. Hear how "best practices" organizations are using GoldMine combined with a powerful eMarketing tool, IntelliClick, to manage eMarketing campaigns including the execution and delivery of compelling marketing emails, Find out how you can track who is opening your marketing emails and visiting your website, and how you can get that information into GoldMine to improve your sales results.


GoldMine Best Practices: Outlook Integration with GoldMine ►

Learn how you can use Outlook with Goldmine Premium Edition 9.0 for a complete CRM Solution.

  • Automatically link Outlook emails to your GoldMine contact records
  • Automatically synchronize your Goldmine and Outlook calendars
  • View real-time GoldMine contact information within your Outlook mail, calendar, and contact screens
  • Navigate directly to GoldMine contact records and other GoldMine screens from within Outlook.

Find out how these and other features of the Outlook integration can increase your productivity and give you the information you need when and where you want it.


GoldMine Best Practices: Web Enabled GoldMine (wMobile) ►

GoldMine on the Go! Learn how you can access your live GoldMine system from any web-enabled device. Review and update your customer and prospect information, manage your GoldMine calendar, and even send emails that get linked to your GoldMine contact records - all from your mobile device. See how wMobile allows you to stay connected to your GoldMine system using the internet. Watch a demo of wMobile in action, and get all of your mobile access questions answered.


GoldMine Best Practices: Using GoldMine for Customer Service and Support ►

Find out how your organization can use GoldMine Premium Edition to provide better support for your customers. Learn about the features of Premium Edition that allow you to track customer issues, complaints, and requests. Hear how "best practices" organizations are using GoldMine to manage thier customer service activities and to make sure that customer issues are being resolved in a timely manner. See how the new Dashboards available in Premium Edition 9.0 display valuable information about your pending and resolved customer issues.


GoldMine Best Practices: GoldMine Reporting Overview ►

Do you have valuable information in your GoldMine system and want to learn how to make better use of that information through reporting and analysis? In this webinar, you'll learn about the various options you have for developing reports and analyzing that valuable information. These options include the GoldMine Report Writer, Crystal Reports, and SQL Server Reporting Services. Also, see how you can generate ad hoc reports from various GoldMine screens. Find out how the new Dashboards module in GoldMine Premium Edition 9.0 can provide real time graphical views of all types of data - such as activities, sales pipeline, and customer service issues - with drill down and dynamic reporting capabilities.


GoldMine Reporting and Analysis with MasterMine ►

Learn how this powerful and easy to use reporting and analysis tool can provide you with efficient and effective GoldMine CRM reporting and business analysis. See how MasterMine can also be used to help you manage and clean up your GoldMine data. And find out how MasterMine can be used to provide reporting with QuoteWerks.


GoldMine Reporting and Analysis with Stonefield Query ►

Learn how you can use Stonefield Query for user-friendly report writing, querying, and data mining with your GoldMine system. Find out how Stonefield Query provides intuitive Business Intelligence capabilities even for those without technical backgrounds; give your sales people, administrative staff, and management the ability to take advantage for the wealth of information in your GoldMine system.


Integrating GoldMine with your Accounting System (GoldBook) ►

Are your GoldMine users able to see relevant customer financial information in GoldMine?  If not, find out how GoldMine can be integrated with your Accounting System to provide financial summary and transactional data within your GoldMine screens.  In this webinar, you’ll learn about various import and real-time integration options.  You’ll also see a demo of GoldBook, the popular add-on product that links GoldMine with QuickBooks.  Learn how GoldBook and other accounting system integration can provide visibility to financial transactions and synchronize contact information to eliminate double entry.


Sales Quoting with GoldMine and QuoteWerks ►

If your organization generates sales quotes and proposals, you’ll want to attend this informative webinar about best practices for sales quoting with GoldMine.  Find out how you can use GoldMine, combined with QuoteWerks, to efficiently produce professional looking quotes and proposals.  QuoteWerks can be integrated with GoldMine not only to generate quotes, but to automatically create forecasted sales and schedule follow up calls in GoldMine.  QuoteWerks also automatically links the quote document to the contact record for later reference.  Join us for this webinar to see a demo of QuoteWerks, a powerful GoldMine add-on product that can streamline your quoting process and enhance your sales forecasting capabilities.


Integrating GoldMine with your Phone System ►

Would you like your staff to be able to make or receive more phone calls in a day? We think with the right software you can double your call productivity. In this webinar, you’ll learn how to increase efficiency in your office by integrating GoldMine with your phone system.

You'll also discover FrontRange Solution’s Voice comprehensive telephony solution. You’ll also see a demo of the newly updated DialPad solution for TAPI, VOIP (SIP) and Skype. DialPad provides a fast and efficient interface for automating outgoing call (Click-to-Dial) selection and processing. We'll demonstrate the newest DialPad feature, "Caller ID screen pops," which provides automatic navigation to the caller's GoldMine contact record when an incoming call is received. Find out how your organization can benefit from using GoldMine integrated with your phone system.


Using GoldMine for Leads Management and Follow-Up ►

Are you putting your leads in your Goldmine system and assigning them for follow-up? Are all of your leads being followed up on a timely basis? Do you know what leads are turning into sales opportunities and eventual sales? If your answer is "no" or "I don't know", then you would benefit from this information filled webinar about the wide variety of capabilities in your GoldMine system for lead management and follow-up. Learn how to get leads into your GoldMine system, how to get them assigned, and how to manage and monitor them through the sales cycle.


Using GoldMine for Sales Forecasting and Pipeline Management ►

In this webinar you'll find out about the two different approaches to keeping track of your sales opportunities in GoldMine. You'll learn the differences between GoldMine Forecasted Sales and the Opportunity Manager, and when to use each. And you'll see how Sales Reps, Sales Managers, and Business Owners can manage their sales pipeline, prioritize sales activities, and analyze sales results. And we'll talk about how sales quoting fits in. Lots of useful GoldMine information in this webinar.


The Top 7 Reasons to Upgrade to GoldMine Premium Edition ►

Do you have an older version of GoldMine and are looking for more in a CRM solution?  In this fact-filled session, you’ll see the top 7 reasons why you should consider upgrading to the newest version of GoldMine, Premium Edition 9.0.  You’ll learn how these features of GoldMine can improve your business results through increased efficiency, effectiveness and business intelligence:

  1. Modern, intuitive user interface for quicker ramp up and easier usage; improves user adoption and compliance
  2. Customer service module to track your customer issues, problems, complaints and requests
  3. Universal search to find anything anywhere in GoldMine, including in linked documents and email messages
  4. Dashboards to provide you with real time graphic summaries of important information, including drill down capabilities
  5. Outlook integration to support using Outlook for email, calendars and contacts seamlessly with GoldMine
  6. New Search Center that provides quick searching using multiple criteria and easy building of GoldMine contact filters and groups
  7. Mobile access support with optional products that provide real time access to GoldMine from any web enabled device including smartphones, tablets and laptops.

The New GoldMine Mobile Edition - GoldMine on your iPad and iPhone ►

See the just-released new version of GoldMine Mobile Edition.  This FrontRange Solutions product allows you to easily see and update your GoldMine customer and prospect information in real time on your iPad and iPhone device.  This webinar will include a discussion and demo of the capabilities of GoldMine Mobile Edition, including how GoldMine mobile access can increase productivity and effectiveness.


GoldMine on the Go: Using GoldMine on your Smartphone, Tablet, & Laptop ►

Learn about the various solutions available to access your GoldMine system live from your mobile device when you are away from the office. You’ll see how you can review and update your customer and prospect information, manage your GoldMine and Outlook Calendars, and even send emails that get linked to your GoldMine contact records – all from your mobile device. This session includes demos of the latest versions of wMobile and the new GoldMine Mobile Edition to help you find the solution that is right for you!

Find Upcoming GoldMine webinars on our Events Calendar ►