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GoldMine CRM software

On-Premise CRM Solution.

Empower your team with the most robust CRM on the market, with extensive add-ons, full customizations and industry-leading ROI.

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SugarCRM Platinum Partner

Cloud-Based or On-Premise CRM Solution.

Simple, quick to deploy and easy to learn. SugarCRM is the most cost-effective solution in the browser-based CRM landscape.

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More CRM Resources:

Webinars - Upcoming  |  Webinars - Archived

Training & Support for your organization

BreakingAway GoldMine overlay for financial professionals
GoldMine overlay for Financial Professionals

 

Innovative IT Service Management Solutions.


HEAT help desk ticketing software

A full-featured, out-of-the-box support solution, HEAT is an affordable, easy-to-use help desk application, among the industry's lowest TCO. Explore HEAT ►

 

FrontRange Solutions IT Service Management

FrontRange ITSM's modular, pre-integrated set of 9 modules allows you to choose the functionality your business needs now and add more later. Explore ITSM ►

 

FrontRange SaaS2

Cloud-based, ITIL-certified Service Management solution. Experience Service Management that’s cost effective, efficient and simple to get started. Explore ITSM SaaS2 ►

 

ServiceNow cloud help desk ticketing service

ServiceNow is a leading provider of cloud-based services designed automate enterprise IT operations. Explore ServiceNow ►

WEBINARS:  Find Upcoming Webinars on our Events Calendar  |  View Archived Webinars Here

 

Networking, Network Hosting, Data Backup & Disaster Recovery.


Technology is not just a cost of doing business but an enabler to achieve a competitive advantage. With an industry-best backup & data recovery service, managed IT services and key vendor partnerships, Ticomix can give YOU the advantage. Learn more ►

 

Bulletproof Data Backup & Recovery
Bulletproof 2.1 Backup & Data Solution ► More than just backup, it's a total computing solution.

Ticomix IT 2.0 Managed Services
IT 2.0 Managed Services ► No more surprises—flat-fee IT support and network hosting.

 

Upcoming Networking Events ► Find upcoming webinars, training & seminars on our Events Calendar.

 

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Whether your business requires specialized software solutions or completely custom-written applications, the Business Services team at Ticomix is ready to help. Learn More ►

 

Specialized Software Solutions:

ALERE Accounting & Financial Software ►

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Abra HR & Payroll Software ►

 

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Premier Certified Cisco Engineering, Sales & Support.


Successful businesses run on Cisco & Ticomix

 

Successful businesses around the world run on Cisco.

And now, Ticomix is your trusted Cisco Premier Certified Partner. See benefits of working with a Premier partner ►

Overview of Services - Networking, phones, security, mobility, wireless. Learn More ►

 

TechDay14 | March 18th | 12:30–5PM
A complimentary half-day showcase of cutting edge technology. Wireless, data management, cloud storage. Vendor booths and featured keynote speakers. Hors d'oeuvres & beverages. Details & Registration ►

 

» Webinar Archives


Archived GoldMine CRM Webinars from Ticomix


Looking for Upcoming Webinars? Find them on our Events Calendar ►
 


GoldMine Premium Edition 2013 Overview

Are you up to speed with what CRM is all about and what it can do for your organization?  Do you want to see one of the most popular and powerful on-premise CRM solutions on the market today—GoldMine Premium Edition?

Find out everything you need to know with our latest GoldMine webinar, GoldMine Premium Edition 2013 Overview.
 
Here's what you'll discover:

  • How CRM (Customer Relationship) can help your organization achieve better business results in sales, marketing and customer service
  • How GoldMine Premium Edition can help your organization improve customer relationships and make your business processes more effective and efficient
  • How to do better sales forecasting and pipeline management with GoldMine
  • How GoldMine can be your marketing platform for targeted email marketing and lead distribution and tracking
  • How to track, manage and report on customer service issues and resolutions to improve service to your customers

The Top 10 Reasons to Upgrade to GoldMine Premium Edition

Do you have an older version of GoldMine and are looking for more in a CRM solution?
 
Learn how these and other features of GoldMine can improve your business results through increased efficiency, effectiveness and business intelligence:

  • Modern, intuitive user interface for quicker ramp up and easier usage—improving user adoption and compliance
  • Customer service module to track your customer issues, problems, complaints and requests
  • Universal search to find anything anywhere in GoldMine, including in linked documents and email messages
  • Dashboards to provide you with real time graphic summaries of important information, including drill down capabilities
  • Outlook integration to support using Outlook for email, calendars and contacts seamlessly with GoldMine
  • Constant Contact integration to provide more efficient email marketing and additional information about your prospects’ and customers’ interests

Painless Reporting, Analysis, and Data Management Using MasterMine

Are you looking for an easier way to manage your GoldMine data? Would you like to know how the most successful GoldMine managers do it?
 
Introducing MasterMine—a cost-effective alternative to manual processes, copying data into and out of Excel, custom reports, dashboards, one-by-one record updating and more.
 
Here's what you'll discover:

  • How MasterMine’s Excel-based tools simplify using and updating GoldMine data
  • How the most successful GoldMine managers handle reporting, drilling down into GoldMine, and mass-updating
  • How to avoid labor-intensive manual processes while effectively handling large amounts of data
  • And much more!

GoldMine on the Go: Using GoldMine on Your Mobile Devices

Are you increasingly mobile these days and in need of a way to access your GoldMine data on the go?
 
Then you'll definitely want to watch GoldMine on the Go—Using GoldMine on Your Mobile Devic.
 
Here's what you'll discover:
 
Learn about the various solutions available to access your GoldMine system live from your mobile device when you are away from the office, including:

  •     Reviewing and updating your customer and prospect information...
  •     Managing your GoldMine and Outlook Calendars...
  •     Sending emails that get linked to your GoldMine contact records...
  •     ...ALL from your mobile device!

This session includes demos of the latest versions of wMobile and the new GoldMine Mobile Edition to help you find the solution that is right for you!


Displaying and Importing Financial, Social Media & Other External Data in GoldMine

Do you have external data that you need to get into GoldMine—like spreadsheets, external databases, prospect lists? Do you want to be able to view real time customer financial information from your accounting system in GoldMine? Do you want "Contact Us" information entered on your website to be automatically entered into GoldMine contact records? Are you looking for ways to integrate social media contacts into GoldMine?
 
Here's what you'll discover:

  • Data Importing Tips & Tricks—The easy way to get data from external sources into GoldMine.
  • Web Form Integration—When a form is completed on your site, have it go straight into Goldmine.
  • Web Page Integration—For example, use Google maps to see locations of contact records—great for appointment scheduling!
  • Social Media Integration—Search sites like LinkedIn, Facebook, Twitter and others for contacts and companies right inside of GoldMine.
  • GM+View Tab Integration with Legacy Databases—GoldMine becomes a portal into external data from Accounting, Transactions, and more.

What's new in GoldMine Premium Edition 2013/Constant Contact Integration

Are you up to speed with all the latest capabilities of GoldMine Premium Edition, like Constant Contact integration and Office 2013 compatibility?

Here’s what you will discover:

  • How the new Constant Contact integration brings GoldMine and Constant Contact together for powerful email marketing campaigns.
  • How to connect GoldMine to your Constant Contact account to populate GoldMine with Campaign summary information.
  • How to get detailed email response information on Contact records in the GoldMine History tab.
  • How the GoldMine compatibility updates include support for Office 2013 (Outlook, Word and Excel links).

Plus, you’ll be able to ask questions about this newest GoldMine release and the value it can bring to your organization.


GoldMine Premium Edition 9.2 Overview

See the newest version of GoldMine (Premium Edition 9.2) which now includes complete Outlook Integration a new Dashboards module and social media integration. Find out how these and other features of Goldmine Premium Edition—including the intuitive, easy-to-use interface with powerful navigation features and the Customer Service module—can help your organization get better results in sales, marketing, and customer service.


GoldMine Best Practices: eMarketing for GoldMine/IntelliClick

Learn how your organization can use GoldMine for eMarketing to generate more interest in your products and services, and create more sales opportunities. Hear how "best practices" organizations are using GoldMine combined with a powerful eMarketing tool, IntelliClick, to manage eMarketing campaigns including the execution and delivery of compelling marketing emails, Find out how you can track who is opening your marketing emails and visiting your website, and how you can get that information into GoldMine to improve your sales results.


GoldMine Best Practices: Outlook Integration with GoldMine

Learn how you can use Outlook with Goldmine Premium Edition 9.0 for a complete CRM Solution.

  • Automatically link Outlook emails to your GoldMine contact records
  • Automatically synchronize your Goldmine and Outlook calendars
  • View real-time GoldMine contact information within your Outlook mail, calendar, and contact screens
  • Navigate directly to GoldMine contact records and other GoldMine screens from within Outlook.

Find out how these and other features of the Outlook integration can increase your productivity and give you the information you need when and where you want it.


GoldMine Best Practices: Web Enabled GoldMine (wMobile)

GoldMine on the Go! Learn how you can access your live GoldMine system from any web-enabled device. Review and update your customer and prospect information, manage your GoldMine calendar, and even send emails that get linked to your GoldMine contact records - all from your mobile device. See how wMobile allows you to stay connected to your GoldMine system using the internet. Watch a demo of wMobile in action, and get all of your mobile access questions answered.


GoldMine Best Practices: Using GoldMine for Customer Service and Support

Find out how your organization can use GoldMine Premium Edition to provide better support for your customers. Learn about the features of Premium Edition that allow you to track customer issues, complaints, and requests. Hear how "best practices" organizations are using GoldMine to manage thier customer service activities and to make sure that customer issues are being resolved in a timely manner. See how the new Dashboards available in Premium Edition 9.0 display valuable information about your pending and resolved customer issues.


GoldMine Best Practices: GoldMine Reporting Overview

Do you have valuable information in your GoldMine system and want to learn how to make better use of that information through reporting and analysis? In this webinar, you'll learn about the various options you have for developing reports and analyzing that valuable information. These options include the GoldMine Report Writer, Crystal Reports, and SQL Server Reporting Services. Also, see how you can generate ad hoc reports from various GoldMine screens. Find out how the new Dashboards module in GoldMine Premium Edition 9.0 can provide real time graphical views of all types of data—such as activities, sales pipeline, and customer service issues—with drill down and dynamic reporting capabilities.


GoldMine Reporting and Analysis with MasterMine

Learn how this powerful and easy to use reporting and analysis tool can provide you with efficient and effective GoldMine CRM reporting and business analysis. See how MasterMine can also be used to help you manage and clean up your GoldMine data. And find out how MasterMine can be used to provide reporting with QuoteWerks.

 


GoldMine Reporting and Analysis with Stonefield Query

Learn how you can use Stonefield Query for user-friendly report writing, querying, and data mining with your GoldMine system. Find out how Stonefield Query provides intuitive Business Intelligence capabilities even for those without technical backgrounds; give your sales people, administrative staff, and management the ability to take advantage for the wealth of information in your GoldMine system.


Integrating GoldMine with your Accounting System (GoldBook)

Are your GoldMine users able to see relevant customer financial information in GoldMine?  If not, find out how GoldMine can be integrated with your Accounting System to provide financial summary and transactional data within your GoldMine screens.  In this webinar, you’ll learn about various import and real-time integration options.  You’ll also see a demo of GoldBook, the popular add-on product that links GoldMine with QuickBooks.  Learn how GoldBook and other accounting system integration can provide visibility to financial transactions and synchronize contact information to eliminate double entry.


Sales Quoting with GoldMine and QuoteWerks

If your organization generates sales quotes and proposals, you’ll want to attend this informative webinar about best practices for sales quoting with GoldMine.  Find out how you can use GoldMine, combined with QuoteWerks, to efficiently produce professional looking quotes and proposals.  QuoteWerks can be integrated with GoldMine not only to generate quotes, but to automatically create forecasted sales and schedule follow up calls in GoldMine.  QuoteWerks also automatically links the quote document to the contact record for later reference.  Join us for this webinar to see a demo of QuoteWerks, a powerful GoldMine add-on product that can streamline your quoting process and enhance your sales forecasting capabilities.


Integrating GoldMine with your Phone System

Would you like your staff to be able to make or receive more phone calls in a day? We think with the right software you can double your call productivity. In this webinar, you’ll learn how to increase efficiency in your office by integrating GoldMine with your phone system.

You'll also discover FrontRange Solution’s Voice comprehensive telephony solution. You’ll also see a demo of the newly updated DialPad solution for TAPI, VOIP (SIP) and Skype. DialPad provides a fast and efficient interface for automating outgoing call (Click-to-Dial) selection and processing. We'll demonstrate the newest DialPad feature, "Caller ID screen pops," which provides automatic navigation to the caller's GoldMine contact record when an incoming call is received. Find out how your organization can benefit from using GoldMine integrated with your phone system.


Using GoldMine for Leads Management and Follow-Up

Are you putting your leads in your Goldmine system and assigning them for follow-up? Are all of your leads being followed up on a timely basis? Do you know what leads are turning into sales opportunities and eventual sales? If your answer is "no" or "I don't know," then you would benefit from this information filled webinar about the wide variety of capabilities in your GoldMine system for lead management and follow-up. Learn how to get leads into your GoldMine system, how to get them assigned, and how to manage and monitor them through the sales cycle.


Using GoldMine for Sales Forecasting and Pipeline Management

In this webinar you'll find out about the two different approaches to keeping track of your sales opportunities in GoldMine. You'll learn the differences between GoldMine Forecasted Sales and the Opportunity Manager, and when to use each. And you'll see how Sales Reps, Sales Managers, and Business Owners can manage their sales pipeline, prioritize sales activities, and analyze sales results. And we'll talk about how sales quoting fits in. Lots of useful GoldMine information in this webinar.


The New GoldMine Mobile Edition - GoldMine on your iPad and iPhone

See the just-released new version of GoldMine Mobile Edition.  This FrontRange Solutions product allows you to easily see and update your GoldMine customer and prospect information in real time on your iPad and iPhone device.  This webinar will include a discussion and demo of the capabilities of GoldMine Mobile Edition, including how GoldMine mobile access can increase productivity and effectiveness.


Linking Your Email Messages to GoldMine Contact Records

Having the email messages that you send to and receive from your customers, prospects and others linked to their records in GoldMine is very useful.  Being able to see a history of all of your interactions with those you deal with in business helps you manage relationships and communicate more effectively.  And having the emails along with calls and appointments in history gives you the complete view of your interactions.  In this webinar, we’ll review the various options you have for linking emails sent or received through email clients outside of GoldMine, such as Outlook and gmail.  We’ll demo some of these options, and discuss how emails can be either automatically or selectively linked to GoldMine contact records.  You’ll have the opportunity to ask about your email environment and your best choices for setting up email linking.


 

Find Upcoming GoldMine webinars on our Events Calendar ►