GoldMine Training & Support

GoldMine CRM Training & Support

Ticomix offers a unique blend of training options to meet your company’s individual needs. We offer several training and informational opportunities including:

Weekly Online Training: Fee-based training on intermediate and advanced GoldMine topics. To view upcoming training sessions, go to our Events Calendar and select GoldMine Training under “Category.”

Monthly Webinars: Free informational webinars by GoldMine experts: Tips, tricks, new updates and more.

Archived Webinars: Click Here ►

Upcoming Webinars: go to our Events Calendar and select GoldMine Webinars under “Category.”


Public Workshops


GoldMine Admin Training Class

One of the most critical elements to successful CRM is proper and consistent training. Ticomix offers a unique blend of public and private training options to meet your company’s individual training needs.

This course is designed to enable the GoldMine Administrator to effectively customize and maintain the GoldMine system.


  • Outlook Integration
  • Dashboard Reporting
  • Managing Documents Outside of GoldMine
  • Using Templates
  • Customizing Communications
  • Managing Data
  • Automated Processes
  • Managing Sales
  • Understanding the GoldMine Database Structure
  • General GoldMine Maintenance

Date: Click for upcoming GoldMine Admin Training ►

Time: 8:30AM–4:30PM Daily

Location: See event listing ►

Cost: $1495 per attendee (includes continental breakfast & lunch)

Discounted Rates:

  1. For each additional attendee from the same organization you will receive a 50% discount starting with the 2nd registrant.
  2. If you have a Ticomix Support Plan (Bronze, Silver, Platinum), receive a $250 discount.

TO GET EITHER DISCOUNT: please contact Erin Rickabaugh at 779-423-6200 for the discount code to use on the EventBrite registration page.


Customized On-Site Training


GoldMine Public and On-site Training

Ticomix can arrange on-site training to cover an array of topicsand to accomodate your specific requests. Please contact Erin Rickabaugh at 779-423-6249 or send an e-mail to


Available Training Sessions 

The following training topics are available for scheduling. If you see a topic that interests you or if you have one you believe will make GoldMine work better for you and your company, please send an e-mail to

  • Working with Customer Fields
  • Using Case Management
  • GoldMine Web Import
  • Standardizing your GM User Preferences
  • Using SQL Queries in GoldMine PE
  • Automated Processes
  • Crystal Reports for GoldMine
  • Working with the organizational chart and relationships
  • GoldMine Toolbars and Templates
  • GM + View
  • Customizing GoldMine: Changing labels, adding fields, details and screens
  • This Old GoldMine: Remodeling your current configuration
  • Leveraging Relationships
  • GoldMine Mail Templates
  • Creating Contact Set Databases
  • SQL Reporting Services
  • GoldSync
  • Welcome to GoldMine
  • Getting Started
  • Users & Data Security
  • Data Import/Export
  • Lookups, References, & Codes
  • User Preferences
  • Microsoft Office Links
  • E-mail Templates
  • Lead and Campaign Management
  • Sales and Opportunity Management
  • Record Ownership and Curtaining
  • Lookup.ini
  • Using and Modifying GoldMine Reports
  • GoldMine Dashboards
  • Outlook Integration


Please e-mail for questions or more information regarding content and scheduling of these online training sessions.