GoldMine CRM Training & Support

Ticomix offers a unique blend of training options to meet your company’s individual needs. We offer several training and informational opportunities including:

Online Training:

Fee-based training on intermediate and advanced GoldMine topics. To view upcoming training sessions, go to our Events Calendar and select the GoldMine Training category.

Monthly Webinars:

Free informational webinars by GoldMine experts: Tips, tricks, new updates and more.

Public Workshops

GoldMine Admin Training Class
One of the most critical elements to successful CRM is proper and consistent training. Ticomix offers a unique blend of public and private training options to meet your company’s individual training needs.

This course is designed to enable the GoldMine Administrator to effectively customize and maintain the GoldMine system.

Topics Covered:

  • Outlook Integration
  • Dashboard Reporting
  • Managing Documents Outside of GoldMine
  • Using Templates
  • Customizing Communications
  • Managing Data
  • Automated Processes
  • Managing Sales
  • Understanding the GoldMine Database Structure
  • General GoldMine Maintenance

Date: Tuesday, May 5th—Thursday, May 7th
Time: Classes will run daily from 8:30am – 4:30pm
Location: Ticomix Corporate Office, 5642 N 2nd Street, Loves Park, IL 61111
Cost: $1495 per person (includes continental breakfast & lunch)

Discounted Rates: For each additional attendee from the same organization you will receive a 50% discount on the 2nd registrant.

If you have a Ticomix Support Plan (Platinum, Bronze, Silver, Gold, or Continuous Improvement Program), receive a $250 discount! If either of these discounted rates applies to you, please contact Andrea Shives at 815-847-3407 for the discount code.

Register for the GoldMine Admin Training

Customized On-Site Training

GoldMine Public and On-site Training
Ticomix can arrange on-site training to cover an array of topics and to accommodate your specific requests. Please contact Michael Antonelli at 815-847-3791.

Available Training Sessions

The following training topics are available for scheduling. If you see a topic that interests you or if you have one you believe will make GoldMine work better for you and your company, please send an e-mail to

  • Working with Customer Fields
  • Using Case Management
  • GoldMine Web Import
  • Standardizing your GM User Preferences
  • Using SQL Queries in GoldMine PE
  • Automated Processes
  • Crystal Reports for GoldMine
  • Working with the organizational chart and relationships
  • GoldMine Toolbars and Templates
  • GM + View
  • Customizing GoldMine: Changing labels, adding fields, details and screens
  • This Old GoldMine: Remodeling your current configuration
  • Leveraging Relationships
  • GoldMine Mail Templates
  • Creating Contact Set Databases
  • SQL Reporting Services
  • GoldSync
  • Welcome to GoldMine
  • Getting Started
  • Users & Data Security
  • Data Import/Export
  • Lookups, References, & Codes
  • User Preferences
  • Microsoft Office Links
  • E-mail Templates
  • Lead and Campaign Management
  • Sales and Opportunity Management
  • Record Ownership and Curtaining
  • Lookup.ini
  • Using and Modifying GoldMine Reports
  • GoldMine Dashboards
  • Outlook Integration


Please e-mail for questions or more information regarding content and scheduling of our online training sessions.