GoldMine IP Voice Suite

Deliver an optimal customer experience using advanced IP telephony to drive business value in every customer interaction.

FrontRange GoldMine IP Voice Suite is a comprehensive communications solution that combines the two most powerful customer contact business tools - your phone system and your GoldMine® Customer Relationship Management (CRM) system.

The Power of Two

FrontRange has long provided CRM solutions to increase sales, improve marketing tactics and help companies analyze and communicate with their best customers and prospects more efficiently. GoldMine IP Voice Suite designed from the ground up to provide productivity for the GoldMine users. The GoldMine IP Voice Suite includes an advanced, software-based IP telephone system with Unified Messaging, Auto Attendants, inbound and outbound productivity applications as well as easy to use management.
 

View the GoldMine IP Voice Suite product brochure.

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Key Benefits of GoldMine IP Voice Suite:

• Help your business deliver better customer service with simplified call routing giving inbound callers easy access to GoldMine users and delivering screen pops of caller information
• Simplify your outbound calling campaigns with an automated preview dialing application including list management, call distribution, status reporting and calling scripts
• Standards based VoIP solutions leverage your existing infrastructure to reduce your overall cost of ownership
• Make your business more competitive with a complete, fully integrated solution that reduces implementation costs and an accelerated Return On Investment
• Future proofs your business with a software-based CRM communications solution that keeps pace as your changing business requirements by simply updating your system software. 

GoldMine IP Voice Suite Features:

• Click to Dial Increase GoldMine user productivity by offering click to dial out of GoldMine contact records and with automatic tracking of calling activity in the customer record
• Screen Pops Help your customers provide better service when inbound calls ring and automatically trigger a screen pop of GoldMine customer information to their desktop PC
• Better Campaign management Simplify your customer's outbound calling campaigns with an automated preview dialing application (list management, call distribution, status reporting)
• Pop Telemarketing Calling Scripts Increase effectiveness of outbound calling groups with Automated Script Pops that maximize outbound sales campaign performance.
• Powerful VoIP Softswitch Complete IP business telephone system is included as the foundation of the GoldMine IP Voice Suite.
• Unified Voice Messaging Powerful unified messaging included a part of the GoldMine IP Voice Suite.
• Web-based application builder Change the Auto Attendant messaging to your customers or adjust call routing options with this easy-to-use GUI application.
• Integration with business applications Seamlessly integrates with 6.7 and later version of GoldMine CRM as standard.
• Conversation recording tools Simply click a button to record appropriate conversations such as a transaction or customer complaint and attach them to customer records for later review.
• Self management and reporting CRM solutions Simplified Web based management and reporting eliminates the need for expensive 3rd party support. 

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System Requirements:

SIP Hardware

• RFC-3261 SIP/2.0 UDP-compliant endpoints such as gateways or phones
• RFC-2833 Telephony Signals compliance is necessary if DTMF recognition is used

Computer Hardware

• CPU: 2 GHz Intel® Pentium® IV or equivalent is the minimum recommended for simple audiotex-like applications on 96 channels; scaling is fairly linear
• 512 MB RAM
• 2GB HDD
• XGA Monitor 16-bit color 1024 x768 (for Management Console TM)
• 100-MBit LAN card and 100MBit switched LAN (or vLAN) with TCP/IP network participation is required

Required Software

• GoldMine Corporate Edition version 6.7 or higher
• Windows™ 2000 Professional or Server w/Service Pack 3 or Windows™ 2003 Server
• TCP/IP configuration (domain membership is recommended, but is not required)
• Internet Explorer™ 6.0 or higher

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