Increase service levels...
3rd Generation VoIP technology fully integrates voice communications with business systems. By transmitting phone calls over a local network or the Internet, Voice over IP (VoIP) through FrontRange Voice Solutions offers several advantages over the traditional phone system including:
Additional lines without additional wiring.
Frontrange Voice give you the ability to have more than one phone call on one connection, making it much easier to add phone lines without needing new wires since the calls all work on your existing PC network equipment.
Seamless interoffice relocation.
Because of the way VoIP calls are routed, you can pick up your phone and connect it anywhere in your office, or even remotely, and all the calls will work the same. With a traditional phone system it is not possible to move phones around without re-programming the switching equipment that makes the connections.
E-mail and voice mail integration.
Utilize e-mail system as both voice-mail and e-mail inbox. If someone leaves you a voice-mail, it shows as an e-mail in your inbox, with a voice file attachment. This also enables you to listen to your e-mails by calling in to your voice-mail system.
Empower customers to solve their own issues. Customers can call in and open new cases, reset passwords, validate completed requests and many other tasks all without requiring an agent to be present. Watch customer satsifaction increase, as well as agent productivity.
Lowered cost of customer loyalty.
The foundation for a cost-effective, customer-pleasing communications strategy, whether you manage a single office, direct a global workgroup, or manage a call center for a large, distributed enterprise. Replace expensive and limited proprietary telephony hardware with standards-based software solutions that optimize equipment choices, deploy rapidly, integrate seamlessly, and easily align with changing business processes, demand, and staffing.
Not ready to replace your legacy telephone equipment? Ticomix can seamlessly integrate Frontrange Voice to extend your solutions as you migrate to complete VoIP deployments.
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