
"For hard-hitting computer problems, we turn to the experts at Ticomix." - Mike Peck
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Background
The Rockford Icehogs hockey team of the American Hockey League is the primary affiliate of the National Hockey League's Chicago Blackhawks. They play their home games in downtown Rockford, IL at the Metro Centre. Being the primary farm team for the Blackhawks, the Icehogs regularly send top prospects directly to Chicago. Antti Niemi, Dustin Byfuglien, Troy Brouwer and Kris Versteeg all played with the Icehogs before winning the 2010 Stanley Cup with the Chicago Blackhawks.
Problem
The Icehogs rely on their computer network to manage marketing, advertising, ticket sales and fan/customer relations. The majority of advertising and marketing material used by the Icehogs is produced in-house. Thusly, any interruption of service, especially during a busy season schedule in which some staff members are regularly out of town following the team, would cause quite a setback in productivity. The Icehogs needed to have a competent and available support staff to manage their IT infrastructure in the event that issues should arise.
Solution
Since choosing Ticomix as their IT service provider, the Icehogs have relied on Ticomix for all of their computing needs. Ticomix implemented GoldMine to help the Icehogs better manage their customer relations. GoldMine is used daily by nearly every staff member. Ticomix also manages data backups, software and hardware inventories, printers and networking hardware for the Rockford Icehogs.
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