Customer Relationship Management, CRM Software, GoldMine

Award-winning CRM solutions for all types & sizes of organizations. Manage client relationships, improve marketing effectiveness, grow your bottom line! Learn More

Explore GoldMine Premium Edition 9.0

Explore GoldMine Enterprise Edition 6.3.1

 

GoldMine® Add-on Products - Take GoldMine to the next level.

CRM Solutions for:  Mobile  |  Reporting  |  Voice


GoldMine CRM Webinars from TicomixFind Upcoming  |  View Archived

 

GoldMine® Training & Support - Empower your team with Best-in-Class training & support.

BreakingAway GoldMine overlay for financial professionals
BreakingAway™ for Financial Professionals
- The only GoldMine® overlay made FOR financial professionals BY financial professionals.

 

IT Service Management Software, HEAT, ITSM, SaaS, ITIL

HEAT Ticketing Help Desk Software

A full-featured, out-of-the-box support solution, HEAT is an affordable, easy-to-use help desk application, among the industry's lowest TCO. Explore HEAT ►

 

FrontRange ITSM 7.0 Software

FrontRange ITSM's modular, pre-integrated set of 9 modules allows you to choose the functionality your business needs now and add more later. Explore ITSM ►

 

FrontRange ITSM SaaS Cloud-based Help Desk

Cloud-based, ITIL-certified Service Management solution. Experience Service Management that’s cost effective, efficient and simple to get started. Explore ITSM SaaS2 ►

WEBINARS:  Find Upcoming HEAT Webinars on our Events Calendar  |  View Archived HEAT Webinars Here

 

Networking, Hosting, Backup & Data Recovery

Technology is not just a cost of doing business but an enabler to achieve a competitive advantage. With an industry-best backup & data recovery service, managed IT services and key vendor partnerships, Ticomix can give YOU the advantage. Learn more ►

 

Bulletproof Data Backup & Recovery
Bulletproof 2.1 Backup & Data Solution ► More than just backup, it's a total computing solution.

Ticomix IT 2.0 Managed Services
IT 2.0 Managed Services ► No more surprises—flat-fee IT support and network hosting.

 

Xerox Multi-functional Devices ► Full selection of copiers & printers, with expert installation, training and support.

CISCO VoIP Phone Systems ► Phones, routers, switches, fully integrated into your PC network.

Upcoming Networking Events ► Find upcoming webinars, training & seminars on our Events Calendar.

 

Business Intelligence, Custom Software, Unity, Alere, Abra

Whether your business requires specialized software solutions or completely custom-written applications, the Business Services team at Ticomix is ready to help. Learn More ►

 

Specialized Software Solutions:

ALERE Accounting & Financial Software ►

ALERE Manufacturing Software ►

Unity Barcode Data Collection Software ►

Abra HR & Payroll Software ►

 

Custom Software Development ► Professional requirements analysis, database design, implementation—PC & web applications.

Reporting & Data Analysis ► Microsoft SSRS, Crystal Reports, MySQL, FoxPro and other reporting & analysis tools.

 

Cisco Premier Certified Engineering, Sales & Support for Illinois & Wisconsin

Successful businesses run on Cisco & Ticomix

 

Successful businesses around the world run on Cisco.

And now, Ticomix is your trusted Cisco Premier Certified Partner. See benefits of working with a Premier partner ►

Overview of Services - Networking, phones, security, mobility, wireless. Learn More ►

 

Products/Services Showcase - Dig deep into Ticomix’s broad range of Cisco solutions. Download resources, watch video documentation, view case studies & white papers. Explore Showcase ►

 

» Rockford IceHogs

Rockford Ice Hogs Case Study


 

"For hard-hitting computer problems, we turn to the experts at Ticomix." - Mike Peck

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Background

The Rockford Icehogs hockey team of the American Hockey League is the primary affiliate of the National Hockey League's Chicago Blackhawks. They play their home games in downtown Rockford, IL at the Metro Centre. Being the primary farm team for the Blackhawks, the Icehogs regularly send top prospects directly to Chicago. Antti Niemi, Dustin Byfuglien, Troy Brouwer and Kris Versteeg all played with the Icehogs before winning the 2010 Stanley Cup with the Chicago Blackhawks.

Problem

The Icehogs rely on their computer network to manage marketing, advertising, ticket sales and fan/customer relations. The majority of advertising and marketing material used by the Icehogs is produced in-house. Thusly, any interruption of service, especially during a busy season schedule in which some staff members are regularly out of town following the team, would cause quite a setback in productivity. The Icehogs needed to have a competent and available support staff to manage their IT infrastructure in the event that issues should arise.

Solution

Since choosing Ticomix as their IT service provider, the Icehogs have relied on Ticomix for all of their computing needs. Ticomix implemented GoldMine to help the Icehogs better manage their customer relations. GoldMine is used daily by nearly every staff member. Ticomix also manages data backups, software and hardware inventories, printers and networking hardware for the Rockford Icehogs.

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Service Benefits:

  • GoldMine
  • BulletProof

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