'Houston, we have a problem' 

Fifty-five hours and fifty-five minutes into the mission. Imagine you are on board Apollo 13 when one of your crew members reports hearing a loud ‘bang’. The bang is the explosion of the liquid oxygen tank #2 in the Service Module, providing vital oxygen used by the fuel cells that are Apollo’s primary power source. The backup battery-powered electric supply in the Command and Service Module (CSM) has a lifetime of up to ten hours. Unfortunately, you are 87 hours from home. Your spacecraft is slowly dying. You have a serious problem, unless you and the ground support staff start working as a team to solve this problem. But remember, time is running out. Fast. Welcome to the ‘Apollo 13 – an ITSM case experience™’ simulation game.

One-day training offering real life situations  Apollo_13_ITIL_ITSM_Training

The ‘Apollo 13 – an ITSM case experience™’ simulation game is an intense, one-day training in which ITIL concepts and processes are experienced through the use of aninteractive game. In this training, real life situations taken from the Apollo 13 mission are simulated. You will work in a team, playing the roles of the mission control centrein Houston. Your mission: bring the crippled spacecraft and its crew safely home. By doing so, you and your colleagues will learn and experience all the benefits of ITIL best practice solutions.

ITIL Apollo 13 Special Introductory Workshop 

This introductory tour is a special opportunity to go through the workshop in a fashion designed to save you time and money. In partnership with AmerIT Learning, Ticomix is offering this world-renowned re-creation of the famous space mission in a dynamic half-day event, from 10:00am to 3:00pm in most cities, with lunch provided. As a participant, you will receive the exposure you need to evaluate how dramatically a hands-on, true to life simulation will impact your ITIL/ITSM improvement initiatives. And, you will have ample opportunity to network with a dozen or more other leading companies in your locale that are taking on the same challenge with equal vigor.

Business Benefits:

• You will have a better understanding of the ITIL theory as it relates to the Apollo 13 case study 

• You will understand the interdependency of processes and the processes’ impact on business continuity

• You will have a better understanding of working processes

• You will have learned how good designs can improve the performance of the service department

• You will learn how to improve working processes by designing and implementing as a team

• You will gain insight into possible improvements in your own working environment  

• Show you how using a simulation for team-building can be an invaluable tool to successfully jumpstart ITIL initiatives
  

Tour Dates and Cities: 

New dates coming soon